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    0 0

    I need a solution

    Hi,

    We have a problem delivering mail to Messagelabs.

    Our sending mail server is clean and not delivering spam, cross checked twice.

    We already checked also your reputation service at the following addresss and reported that our IP is clean:

    http://ipremoval.sms.symantec.com/lookup/

    Can you please remove any block from this IP?

    Server IP: 185.43.209.215

    Still we are experiencing the following errors:

    "action=delayed reason=connect to cluster5.eu.messagelabs.com[85.158.138.179]:25: Connection timed out"

    "action=delayed reason=connect to cluster3.eu.messagelabs.com[85.158.139.3]:25: Connection timed out"

    Thanks in advance for your collaboration.

    paolo

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    0 0

    I need a solution

    Hi,

    I have experienced the connection timed out problem when I send the following emails via the mail server 125.215.207.36. Please help me to check and fix it. Thanks.

    Jul 12 11:05:32 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out

    Jul 12 11:06:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out

    Jul 12 11:06:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.251.37]:25: Connection timed out

    Jul 12 11:07:03 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out

    Jul 12 11:07:33 mail postfix/smtp[25854]: connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out

    Jul 12 11:07:33 mail postfix/smtp[25854]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=1570, delays=1418/1.2/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.241.132]:25: Connection timed out)

    Jul 12 11:15:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out

    Jul 12 11:16:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out

    Jul 12 11:16:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out

    Jul 12 11:17:01 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out

    Jul 12 11:17:31 mail postfix/smtp[26261]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out

    Jul 12 11:17:31 mail postfix/smtp[26261]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=1611, delays=1461/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out)

    Jul 12 11:35:23 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.39]:25: Connection timed out

    Jul 12 11:35:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.45]:25: Connection timed out

    Jul 12 11:36:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.241.196]:25: Connection timed out

    Jul 12 11:36:54 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.242.35]:25: Connection timed out

    Jul 12 11:37:24 mail postfix/smtp[1765]: connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out

    Jul 12 11:37:24 mail postfix/smtp[1765]: DF60024A21: to=<hubertho@hfghk.com>, relay=none, delay=3361, delays=3211/0.03/151/0, dsn=4.4.1, status=deferred (connect to cluster8.us.messagelabs.com[216.82.251.44]:25: Connection timed out)

    Jul 12 11:45:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.241.100]:25: Connection timed out

    Jul 12 11:45:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.249.212]:25: Connection timed out

    Jul 12 11:46:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.251.38]:25: Connection timed out

    Jul 12 11:46:53 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.36]:25: Connection timed out

    Jul 12 11:47:23 mail postfix/smtp[2379]: connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out

    Jul 12 11:47:23 mail postfix/smtp[2379]: B28EE269E7: to=<philipchen@hanglung.com>, relay=none, delay=3403, delays=3252/0.04/150/0, dsn=4.4.1, status=deferred (connect to cluster6.us.messagelabs.com[216.82.242.46]:25: Connection timed out)

    Thomas

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    0 0

    I need a solution

    Our client (AAA.com) doesn't use message labs at all. They deal via email with another company (BBB.com) that does. When John@BBB.com sends an email to Sarah@BBB.com, John@BBB.com will recieve an email bounce back with this error:

    Diagnostic information for administrators:

    Generating server: server.rbguiweg.com

    sarah@aaa.com
    cluster4.eu.messagelabs.com #<cluster4.eu.messagelabs.com #5.0.0 smtp; 553-you are trying to use me [server-11.tower-21.messagelabs 553-.com] as a relay, but I have not been configured to let 553-you [1.1.1.1, server.bbb.com] do this. 553-Please visit http://www.symanteccloud.com/troubleshooting for 553-more details about this error message and instructions 553 to resolve this issue. (#5.7.1)> #SMTP

    Now this only happens when anyone at BBB.com sends AAA.com an email. BBB.com doesn't have this issue with any other of their clients, and AAA.com don't have any problems recieving emails from any of their other clients. Our client (AAA.com) doens't have any problems sending BBB.com an email. 

    Now, AAA.com PREVIOUSLY used MessageLabs, so we came to the conclusion that MessageLabs still thinks AAA.com is registered with them, and is trying to route the email to an old server, but we called MessageLabs, who confirmed this sometimes happens, but said the domain is not provisioned with them at all. 

    The technical people at BBB.com seem to think the problem is on our side, and we think the problem is on BBB.com's side. 

    Can anyone shed some light into what this error actually means, and what could be causing this to happen?

    0

    0 0

    I need a solution

    Boa tarde,

    Mudamos o servidor do e-mail e estou tentando enviar um e-mail para um cliente e retorna com a seguinte mensagem:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

        host cluster4.us.messagelabs.com [216.82.242.179]

        SMTP error from remote mail server after initial connection:

        501 Connection rejected by policy [7.7] 8609, please visit www.messagelabs.com/support for more details about this error message.

    Como faço para conseguir enviar o e-mail?

    Segue nosso IP: 198.136.59.226

    Obrigada,

    Att,

    0

    0 0

    I need a solution

    Hello we are sending emails to a customer but the emails stay in the mail qeue with this processing message

    H=cluster9.us.messagelabs.com [216.82.249.51] Connection timed out
    Connecting to cluster9.us.messagelabs.com [216.82.251.41]:25 ... failed: Connection timed out (timeout=5m)

    Our IP is 169.45.171.75

    can you please help?

    thank you

    JEGF

    0

    0 0

    I need a solution

    Hello.

    We had an email server moved over the weekend to a new setup and some email are being rejected with the "501 Connection Rejected" error.

    IP: 198.136.59.226

    Thank you.

    0

    0 0

    I need a solution

    Hello

    We're experiencing problems when sending to email addresses that use messagelabs.com MX. See below;

    Previous Message: 1bQsBx-0005UT-RH: H=cluster3.eu.messagelabs.com [85.158.139.3] Connection timed out

    This is happening for various accounts on our server which is sending from IP Address 88.202.228.72

    I have used this;

    http://ipremoval.sms.symantec.com/lookup/

    to check on our IP and it tells there is no problem with the IP Address.

    Can you please help us resolve this issue as it's causing me headaches!

    Thanks

    0

    0 0

    I need a solution

    Hi,

    We provide web/email hosting for a client who is trying to email a certain address, but is getting rejected.  Error code is:

    Action: failed

    Final-Recipient: rfc822;[xxxx]

    Status: 5.0.0

    Remote-MTA: dns; cluster9.us.messagelabs.com

    Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 4716, please visit www.messagelabs.com/support for more details about this error message.

    The server IP address is 198.49.69.162.  I have checked this against your IP removal tool (http://ipremoval.sms.symantec.com/lookup/) and it's not listed - says this IP does not have a bad reputation.

    Can you tell me why our emails are bouncing?

    0

    0 0

    I need a solution

    hello. 

    2 week ago our mail server was bruteforced and server IP got in the blacklist at bl.spamcop.net.

    Trouble fixed now, IP delisted from BL.

    Here http://ipremoval.sms.symantec.com/lookup/ and here

    http://www.senderbase.org/lookup/ we have Email Reputation: Neutral.

    But all of "cluster*.*.messagelabs.com" are ignoring our server IP.

    Mon 2016-07-25 00:40:01: MX-record resolution of [lenovo.com] in progress (DNS Server: 127.0.0.1)... 

    Mon 2016-07-25 00:40:01: * P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 

    Mon 2016-07-25 00:40:01: * P=020 S=000 D=lenovo.com TTL=(4) MX=[cluster9a.us.messagelabs.com] 

    Mon 2016-07-25 00:40:01: Attempting MX: P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 

    Mon 2016-07-25 00:40:01: Attempting SMTP connection to [cluster9.us.messagelabs.com : 25] 

    Mon 2016-07-25 00:40:01: A-record resolution of [cluster9.us.messagelabs.com] in progress (DNS Server: 127.0.0.1)... 

    Mon 2016-07-25 00:40:01: D=cluster9.us.messagelabs.com TTL=(6) A=[216.82.249.35] 

    Mon 2016-07-25 00:40:01: Attempting SMTP connection to [216.82.249.35 : 25] 

    Mon 2016-07-25 00:40:01: Waiting for connection... 

    Mon 2016-07-25 00:40:22: Winsock Error 10060 The connection timed out. 

    Our IP is 62.152.69.157. Can you check it, plz.

    Thank you.

    0

    0 0

    I need a solution

    Hi, 

    Our mail server had a small spam issue and is now unable to send to your servers, could you review the below IP's for us they are no longer listed on any BL's

    status=deferred (connect to cluster3.eu.messagelabs.com[194.106.220.35]:25: Connection timed out)

    Server IP's :

    88.208.220.177
    88.208.221.126
    88.208.220.102
    88.208.221.216
    88.208.222.165
    88.208.222.192

    Thanks

    0

    0 0

    I need a solution
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      user@domain.com
        host cluster5.us.messagelabs.com [216.82.250.51]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 10804, please visit www.messagelabs.com/support for more details about this error message.
      user@domain.com
        host cluster5.us.messagelabs.com [216.82.250.51]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 10804, please visit www.messagelabs.com/support for more details about this error message.
    Reporting-MTA: dns; altar30.supremepanel30.com
    
    Action: failed
    Final-Recipient: rfc822;user@domain.com
    Status: 5.0.0
    Remote-MTA: dns; cluster5.us.messagelabs.com
    Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 10804, please visit www.messagelabs.com/support for more details about this error message.
    
    Action: failed
    Final-Recipient: rfc822;user@domain.com
    Status: 5.0.0
    Remote-MTA: dns; cluster5.us.messagelabs.com
    Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 10804, please visit www.messagelabs.com/support for more details about this error message.
    

    Our Server IPs are:

    198.23.60.180

    198.23.61.195

    Thank you

    Rahmat Shah Masror

    0

    0 0

    I need a solution

    Hi,

    We recently moved to a new Dedicated Server and we are having issues delivering mail to your messagelabs.com servers.

    Our IP is 72.9.154.92 and we have only been using it for the last month.

    LOG: MAIN
    H=cluster4.us.messagelabs.com [216.82.242.33] Connection timed out
    Connecting to cluster4.us.messagelabs.com [216.82.251.33]:25 ... failed: Connection timed out (timeout=5m)

    Thanks

    0

    0 0

    I need a solution

    With Symantec.Cloud (messagelabs), is it possible to have one email notification for each user as opposed to one notification for every user's alias. For example, right now the user a user has two alias (jdoe@xyz.com and joedoe@xyz.com) and he receives a daily notification email for each. Is it possible to consolidate them?

    Thanks!!
     

    0

    0 0

    I need a solution

    Hello

    I am also having aconnection problem from my main server IP 88.202.228.72 (host name leia.tlanet.co.uk). Our reputation is very good and we don't send spam. I believe the block was added prior to us being assigned the IP by our ISP UK2.

    Can you please unblock us from your network as this is now costing us business and 2 clients have left us in the last few days!

    examples of problems;

    [root@leia ~]# grep 1bUstM-0007yw-DL /var/log/exim_mainlog
    2016-08-03 10:55:12 1bUstM-0007yw-DL <= jkilner@hamiltonbailey.co.uk H=(JohnKilner) [82.23.150.60]:51464 P=esmtpsa X=TLSv1:ECDHE-RSA-AES256-SHA:256 CV=no A=dovecot_login:jkilner@hamiltonbailey.co.uk S=116152 id=009501d1ed6c$6e54ff10$4afefd30$@hamiltonbailey.co.uk T="RE: 09.08.16" for conferences@hotels-hull.co.uk
    2016-08-03 10:55:12 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1bUstM-0007yw-DL
    2016-08-03 10:55:12 1bUstM-0007yw-DL SMTP connection outbound 1470218112 1bUstM-0007yw-DL hamiltonbailey.co.uk conferences@hotels-hull.co.uk
    2016-08-03 10:56:16 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.137.99] Connection timed out
    2016-08-03 10:57:19 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.137.3] Connection timed out
    2016-08-03 10:57:19 1bUstM-0007yw-DL == conferences@hotels-hull.co.uk R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
    2016-08-03 13:26:56 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.139.35] Connection timed out
    2016-08-03 13:27:59 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.139.51] Connection timed out
    2016-08-03 13:29:02 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.140.195] Connection timed out
    2016-08-03 13:30:05 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.139.19] Connection timed out
    2016-08-03 13:31:08 1bUstM-0007yw-DL H=cluster8.eu.messagelabs.com [85.158.140.211] Connection timed out
    2016-08-03 13:32:11 1bUstM-0007yw-DL H=cluster8a.eu.messagelabs.com [216.82.251.230] Connection timed out
    2016-08-03 13:32:11 1bUstM-0007yw-DL == conferences@hotels-hull.co.uk R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
    2016-08-03 19:20:04 1bUstM-0007yw-DL => conferences@hotels-hull.co.uk R=dkim_lookuphost T=dkim_remote_smtp H=cluster8.eu.messagelabs.com [85.158.139.19] X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 ok 1470248408 qp 15595 server-16.tower-178.messagelabs.com!1470248407!52173767!1"
    2016-08-03 19:20:04 1bUstM-0007yw-DL Completed
    [root@leia ~]#
    0

    0 0

    I need a solution

    Dear all,  

    were using symantec.cloud for our example.de domain.  

    since a long time were succeffully forawarding emails from our example.fr domain to example.de domain. 

    before 2 weeks the ip of the .fr was listed in pbl - after the removal everything worked properly again. close after the removal were receiving nothing anymore... even no mailer deamon trying to send a mail @ example.fr... 

    i'm really lost at the moment - nothing makes sense... 

    forwarding example.fr to example.de is not working 

    forwarding example.fr to gmail.com - is WORKING 

    forwading gmail.com to example.de - is WORKING 

    sending direct mail from example.fr to example.de - is WORKING 

    using an autoresponder on example.fr - receiving that on example.de - is WORKING 

    checking symantec - nothing new / no changes.... 

    the forwarding of the example.fr is not working... the email just gets lost....???!!! 

    can anybody help? 

    THANKS! 

    TH

    0

    0 0

    I need a solution

    Dear Symantec-Team,

    We had an email server going live last week and some email are being rejected with the "501 Connection Rejected" error.

    IP: 

    178.16.56.48
    
    178.16.56.49
    
    188.94.249.252

    Could you please delist them, were not on any RBL

    Thank you.

    0

    0 0

    I need a solution

    Hello all,

    Trying to setup below mail flow and integrate On premise DLP server with to monitor outbound email traffic from office 365 to symantec security.cloud.

    Below is the flow.

    Outbound mails from my org -> Office 365 -> Network Prevent for Email (my org's DMZ) -> Office 365 -> Symantec Email Security.cloud -> Internet 

    What are the IP addresses that I have to provide in Network Prevent for Email Server to foward the mails to Symantec Security.cloud?

    What are the settings I need to do to accept emails from On-Premise Network Prevent for Email server (this server will be on-prem DMZ with a public IP)

    0

    0 0

    I need a solution

    I'm having a Mail Server with ospedale.perugia.it domains on it and sending Mail's to different reciepients are getting this error message:

    (connect to cluster5.eu.messagelabs.com[85.158.136.83]:25: Operation timed out)

    Can you help me

    My IP is  88.56.33.39

    Kind regards

    Walter Picchio

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    0 0
  • 09/04/16--09:50: Can not reach Support Team
  • I need a solution

    Hi All,

    Please advise me how to reach support.

    Sending email on support.cloud@ says that "support will no longer respond to emails"

    When I try to click on Link https://clients.messagelabs.com/Support/Ticketing/... after logging in to my management console I get below error, same goes for chat link. It is impossible to reach support.

    0

    0 0
  • 09/04/16--09:53: Cant open ticket or chat
  • I need a solution

    Cant get support, ticket or chat does not work, email support no loner, what should i do?

    https://clients.messagelabs.com/Support/Ticketing/...

    401 - Unauthorized: Access is denied due to invalid credentials.

    You do not have permission to view this directory or page using the credentials that you supplied.

    0

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