IP Not Black Listed Yet Cannot Deliver Email to MessageLabs Managed Servers
I need a solution Hi,Again our server is blacklisted only this time you don't even have the courtesy to send undelivered messages, probably because they would say it was listed in a blacklist it isn't...
View ArticleSymantec IP Removal Lookup URL
I need a solution Hi,I am laughing, but am unsure if this is funnyToday I went to check our IP at the official Symantec IP lookup tool linked belowhttp://ipremoval.sms.symantec.com/lookup/But when I...
View ArticleServer Blacklisted Request Removal
I need a solution Hi,We have a problem sending some emails to our clients via our server (136.243.165.42). We found that the server is blacklisted by symantec.Please can you check again my server...
View Articleip blacklisted removal request
I need a solution Good morning,We have som trouble to send emails to some domains protected by MessageLabs.Here the part of log. Our ip is 78.4.29.24 Waiting for protocol to start...<-- 220...
View ArticleConnection to cluster3.eu.messagelabs.com refused/dropped (again)
I need a solution Hello,one of our mailservers is unable to connect to cluster3.eu.messagelabs.com again, which prevents us from sending vital Information to our partners.Could you please review and...
View ArticleIPremoval site says good reputation, but blocked by Symatec spam appliance
I need a solution We have had some problems sending email to a select few clients. I did an Internet search and found several postings on this forum regarding doing a search on the Symantec IPremoval...
View ArticleIP Reputation
I need a solution Dear Symantec Team,I host an uncompromised dedicated server on 192.99.8.30 where I install one VM with CPANEL, LITESPEED, CSF ... I have 10 clients there, two of my clients related...
View ArticleIP Reputation
I need a solution Hìmy mail server ip is 192.167.129.6I have activated the removal procedure 6 days ago but still have a bad reputationHow long does the procedure complete? The website show me 24...
View Article216.82.251.230 does not like recipient. Remote host said: 421 Service...
I need a solution Hello we are trying to send email to <user>@interoute.com, from mail.escom.bg and recieve failure notice from our server:216.82.251.230 does not like recipient. Remote host...
View ArticleNegative Reputation Server - Please Help
I need a solution Hi,My server ip is 136.243.165.42 and has been "banned" with the reason below:The IP address 136.243.165.42 was found to have a negative reputation. Reasons for this assessment...
View ArticleEmail being delayed when set to Messagelab.
I need a solution We are trying to send email to various messagelab customers. They are being delayed up to 8 hours. I've checked and we aren't on a spam list so I don't think that is it. This is...
View Articleemails not getting to messagelabs clients; recieved with 250, no NDR
I need a solution For the last 5 weeks or so, we've had an issue where email to several different domains did not arrive at the recipient address, and did not generate an NDR.It took us a while to pin...
View ArticleIP blacklisted as snow shoe host
I need a solution Hello,so I had to register in order to post to Symantec's forum. This is due to the fact that I have received no response to Investigate form query, nor the IP address in question...
View ArticleHow do you see .cloud Quarantine?
I do not need a solution (just sharing information) In the month of May, our company had a 12% increase in malware detection emails, and half of the spam-detection e-mails decreased.How do you see...
View ArticleIP Block List Removal
I need a solution Hello,My company recently moved to a new server and took control of the IP address range 50.2.190.88/29 and have noticed that the addresses within this range are all listed as having...
View ArticleSnow Shoe Spamming Reputation
I need a solution Hi,we have a new spam filter we are trying to put into production, but for some reason the IP address it is on has a reputation with Symantec Cloud Security for "snow shoe spamming"...
View ArticleIPremoval site says good reputation, but blocked by Symatec
I need a solution thanks for your help KevinI just tried it again and it still is being blocked by Symantic on their mailserver, not sure why but on our side it says it was delivered sucessfully but...
View Article553 Message Filtered error
I need a solution Hi,since yesetrday our emails are bouncing back with the error code 553.Our domain and IP addresses are not blacklisted, and emails are not being delivered to individuals we had...
View ArticleMail server blocked by Messagelabs
I need a solution HelloI just set a new mail server. The ip address that the ISP assigned to me was already blocked by Messagelabs only (not by any other black list). I requested ip removal from...
View Article421 Service Temporarily Unavailable from MessageLabs SMTP servers
I need a solution Hi.Over the weekend, our ISP had issues with reverse DNS lookups and we suffered several instances of IP Blacklisting of our SMTP servers as a result. Our IP addresses are below...
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