Symantec IP Removal Lookup URL

Hi,

I am laughing, but am unsure if this is funny

Today I went to check our IP at the official Symantec IP lookup tool linked below

http://ipremoval.sms.symantec.com/lookup/

But when I attempt to enter the image text it keeps telling me over and over again either that the

"The security text does not match the image"

or

"Please enter capitalized letters and/or numbers only"

Ive attempted this around 20 times, but no go

This has been working fine until yesterday.

Who at Symantec is responsible for the lookup tool needs to be contacted and asked exactly what is going on

Thanks