501 refused to talk to me 7.7 4512
I need a solution I've recently obtained a server from whole sale internet, nocix, and according to your black list, my ip addresses are on the list. I've requested that the addresses be taken off,...
View Articlesmtp; 501 Connection rejected by policy - please delist our ip
I need a solution Hello,Our organization has been recently recieveing bounceback e-mails with the following content:Remote-MTA: dns; cluster1.eu.messagelabs.com Diagnostic-Code: smtp; 501 Connection...
View ArticleIP Blacklisted
I need a solution I have contacted symantec support several times about the issue and have gotten no response. It has been over a week.Posting here is my last resort, our ip 138.197.77.235 has been...
View ArticleCannot deliver email to MessageLabs managed servers
I need a solution One of my clients cannot send email to his bank or his solicitiors both of them mananged by MessageLabs.Last checked, the email server IP address is not blacklisted on your site nor...
View ArticleSpamhaus Issue - 553-mail rejected because your IP is in the PBL. See 553...
I need a solution When you attempt to send an email to a Symantec.cloud customer you may receive the following error message in a bounce back email.clusterX.XX.messagelabs.com...
View ArticleTwo /24 IP classes in Symantec Blacklist.
I need a solution Hello,My name is Valentin, network administrator for TLH.RO Hosting company (Top Level Hosting SRL actual company name). We have two IP blocks that are constantly being added to the...
View ArticleConnection timeout to cluster8.eu.messagelabs.com
I need a solution My ip is 210.120.40.54, but Connection timeout to cluster8.eu.messagelabs.com So I accessed the http://ipremoval.sms .symantec.com/lookup/ and tried to search the...
View ArticleCannot deliver email to MessageLabs managed servers By: Deon Jongbloed
I need a solution One of my clients is having intermittent problems sending email to multiple companies that have email mananged by MessageLabs. We do not receive a bounce back when the emial is not...
View Article421 Service Temporarily Unavailable issue from domain modianotv.com...
I need a solution Hello,I am the administrator of modianotv.com mail server running behind a public ip of 62.38.205.225Recently two of our major customers failed to receive our company emails.They are...
View ArticleConnection Refused
I need a solution Hallo zusammen,es scheint so als wäre die IP meines vServers bei Ihnen geblacklisted. Ich bekomme immer wieder diese Fehlermeldung:connect to...
View ArticleSPF record missing some IPs?
I need a solution We've added the messagelabs.com SPF record, but are still getting SPF fails on the following IPs registered to...
View ArticleReceiving Connection Timeout From MessageLabs.com
I need a solution We cannot send email to our bank! We keep getting the following error connect to cluster5.us.messagelabs.com[216.82.241.195]:25 connection timed out.I have check the symantec...
View ArticleInbound and outbound mail rejected by messagelabs (553)
I need a solution Several of our customers use messagelabs and are unable to send or receive email from our domain (localytics.com). They are receiving the generic 553 message. Our SPF and DKIM...
View Article501 Connection rejected by policy [7.7] 3808
I do not need a solution (just sharing information) Hello, We are a hosting company, and our server isn't in any blacklist including on yours http://ipremoval.sms.symantec.com/lookup/.Although our...
View ArticleMessages not arriving to users
I need a solution Hi,We have just provissioned two new servers and we have received complainst from numerous customers that were migrated to the servers that emails they are sending to clients that...
View ArticleConnection to cluster3.eu.messagelabs.com timed out
I need a solution Hello,one of our mailservers is currently unable to connect to cluster3.eu.messagelabs.com which prevents us from sending vital Information to our partners.Could you please review...
View ArticleWinsock Error 10060
I need a solution Hello, we have received complainst a customer that emails they are sending to clients that use MessageLabs are not arriving. The server IP: 151.11.50.143 This is the error Log Tue...
View Article"Snow shoe spamming" false positive
I need a solution We have an uncompromised mailserver with four IPs:- 212.129.48.30 - 212.129.48.31 - 212.129.48.32 - 212.129.48.33IP lookup on the Symantec page shows that this four IPs have a...
View Articleip blacklisted removal request
I need a solution Hi,we started 13th of may 2017 using a new subnet for our servers. Since then we are unable to send email to some destination because of your blacklist :host...
View ArticleSubnet blacklisted - Reason?
I need a solution Hello Symantec Support,It appears that one of our subnets has been blacklisted in your database and this is causing us problems. 46.21.145.0/24 is the subnet in question.One of our...
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