501 Connection rejected by policy [7.7]
I need a solution Hello,Our emails sent to one of our business partners are getting filtered with delivery error "501 Connection rejected by policy [7.7]".Here is a quick log of example: "host...
View Article501 Connection rejected by policy [7.7]
I need a solution Our twoMailserverIPaddress(84.200.59.209and84.200.59.210)will be blockedfrom youwith the message: Connectionrejectedbypolicy [7.7]Why is that?Wearenot on anyknown to us...
View ArticlePBE (Policy Based Encryption) on Symantec.Cloud
I need a solution Hello Folks,Here is a small synopsis.My client wants to have PBE for users sending email to external domains.Currently using Symantec Message Labs (Symantec.Cloud) as a gateway for...
View Article501 Connection rejected by policy [7.7]
I need a solution Hello,A client that we host is currently experiencing issues with the IP address of their server being rejected when they attempt to send mail to their clients.Information:Server IP...
View ArticleEmails are being blocked - 553 Message filtered
I need a solution Hello there. Emails from our domain have recently been being blocked by many of our clients. The domain is cmginc.com and filter/block message is below:The error that the other...
View ArticleBoxed.com emails being blocked
I need a solution We're seeing blocked emails by our clients, both inbound and outbound. I've sent three examples to CLOUDfeedback@feedback-87.brightmail.com.Just wanted to post in here to increase...
View Articleconnect to cluster8.us.messagelabs.com[216.82.249.147]:25: Connection timed out
I need a solution We're using Postfix on a Linux server to send emails via SMTP. Emails are relayed from our server via Office365. Most emails reach their destination fine, however certain addresses...
View Article501 Connection rejected by policy [7.7] 5516
I need a solution Can we please get this investigated.We control this server and it is hosting 1 single domain for a canadian magazine. It is causing a lot of issues as we cannot seem to send invoices...
View ArticleMail server filtered 501 Connection rejected by policy [7.7] 20115
I need a solution Hello, We've been facing issues when our company try to deliver mail to symantec-protected mail servers.We are not listed on any blacklist and we are using SPF and DKIM (our mail is...
View ArticleEmails rejected : 553-Message filtered
I need a solution Hello,One of our client cannot send message to emails addresses with MX *.messagelabs.com.His domain is : ix-orp.netBounce message :553-Message filtered. Refer to the Troubleshooting...
View Article501 Connection rejected by policy [7.7] 9207
I need a solution Hello,Our emails sent to our clients are getting filtered with delivery error "501 Connection rejected by policy [7.7]".We don't have bad reputation :The IP address you submitted,...
View Article5.1.0 - Unknown address error 553-'SPF
I need a solution Hi,Problem sending emails to one of our client since Thursday. Got the bounced back message:5.1.0 - Unknown address error 553-'SPF (Sender Policy Framework) domain...
View Articleblocked IP - 501 Connection rejected by policy [7.7] 17903
I need a solution Dear Sir,Dear Sirs and Madams,We have checked our IP on http://ipremoval.sms.symantec.com/lookup/and got answer as followingThe IP address you submitted, 66.11.119.236 66.11.119.243...
View ArticleMy server IP is blocked
I need a solution Hello,Some weeks ago we had a situation with spam sending from our server with IP 209.133.193.86The server was properly cleaned and we have restored our IP reputation, Also we are...
View ArticleQuarantine Login Active Directory Integration
I need a solution Hi,We're looking at a pilot for email security cloud and one potential pitfall is that in our current solution (Brightmail), all our users are used to using their Active Directory...
View Article501 Connection rejected by policy [7.7] 17913
I need a solution Dear Symantec support team,Our IP 104.28.16.65 has been blocked by some mail servers. This IP is fronted by Cloudflare service. Our main hosting IP is 85.25.78.183We don't send any...
View Article501 Connection rejected
I need a solution Hello,Our emails sent to our clients are getting filtered with delivery error "501 Connection rejected by policy [7.7]".We don't have bad reputation :The IP address you submitted,...
View ArticleSymantec.cloud modifies Sender IP and causes SPF fail
I need a solution We have Symantec.Cloud on a number of sites and a potential issue has just been highlighted. A client of ours who does not use Symantec.Cloud (yet) has a valid SPF record setup and...
View ArticleHow do clients learn about Service Alerts ?
I need a solution We use ClientNet > Support > Service Alerts to learn about various issues at Email Security.cloud.However, we need to logon to ClientNet to see any new or updated...
View ArticleConnection rejected by policy [7.7] 4606
I need a solution Hello, One of our clients is getting the following bounceback errors:SMTP error from remote mail server after initial connection:501 Connection rejected by policy [7.7] 4606, please...
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