Management console Email security.cloud
I do not need a solution (just sharing information) We have a customer that former had Email Protect cloud, and now have to transfer/upgrade to Email Safeguard cloud.As far as I have understood the...
View ArticleMessageLabs blocking email
I do not need a solution (just sharing information) Hello,Two(2) of my clients who happen to use messagelabs.com, complained they dont recieve my emails. my doman is rakescompany.com. Kindly...
View ArticleSymantec Cloud.security (MessageLab) blocking email
I need a solution Hello,I'm trying to resolve an issue where emails to a recipient at Jpmorgan.com keeps getting returned to us with the following:The following organization rejected your message:...
View ArticleIP Range Blacklisted
I need a solution Hello,We are a hosting provider. Recently we notice that our IP range 111.90.xxx.xxx was blacklisted by Symantec whereby all of the IP's earns a negative reputation.How do we...
View ArticleIssue Delisting IP
I do not need a solution (just sharing information) Hello, I am the administrator of the mail server that keeps having issues sending emails to some domains due to having a low reputation by Simatec,...
View Article421 Service Temporarily Unavailable
I do not need a solution (just sharing information) Good dayMy client always send message from programacion.pampilla @ cargotransportperu.com to repsolpampilla @ repsol.com.Today when...
View ArticleIP Blocked from Connecting
I need a solution Hi Symantec,I am the administrator of a hosting company and one of our main mail server IP seems to be blocked by Symantec, and thus our users have been unable to send emails to many...
View Articleexporting top senders report
I do not need a solution (just sharing information) there is any wat that I can export to a pdf / report all the Top Senders\Recipent and top blocked senders ?via Symantec Email Security.Cloud...
View ArticleRemote Server returned '< #5.0.0 smtp; 550-Please turn on SMTP Authentication...
I need a solution We are not receiving email from a company that uses Message Labs and we use Proofpoint. We do not see the email hitting Proofpoint at all. Proofpoint does NOT require SMTP...
View ArticleIssues sending email to messagelabs
I need a solution Hi there. I am an IT admin at out company and for the last 2 days, we have had issues sending email to recipients who are using message labs. Here is a sample NDR: ----- Transcript...
View ArticleConnection Timeout Error
I need a solution Hi TeamWhile sending mails I am recieving the below error message. connect to cluster1.eu.messagelabs.com[46.226.52.202]:25: Connection timed outIP Address of my Server :...
View Article553 Message filtered. Refer to the Troubleshooting page...
I do not need a solution (just sharing information) Hello Everyone,we keep getting this message from email recipients, 553 Message filtered. Refer to the Troubleshooting page...
View ArticleProblem with send mail to messagelabs.com
I do not need a solution (just sharing information) I have a problem with my email. I send email from domain probity.com.vn to sgnbooking@apl.com but they notification don't receive.I check log from...
View ArticleDetailed Email Report for all users
I need a solution Hi, Is it possible to generate a .csv report that displays all inbound and outbound email for ALL users.Summary type data that has the Date, time, sender, receiver, size, etc for...
View Article553 Message Filtered
I do not need a solution (just sharing information) If we are not a Symantec Customer, how do we stop your software from marking all mail as filtered?Have tried to reach out to customers who use...
View ArticleFormerly on Message labs and having issues recieving emails from Message labs
I need a solution I am an IT support technician and we have a client who's emails are hosted on Office 365, formerly hosted on Outsourcery/GCI during which time we belive message labs was being used...
View Articlewe cannot send emails to any server under clusterXX.eu.messagelabs.com
I do not need a solution (just sharing information) Hi,we cannot send emails to any server under clusterXX.eu.messagelabs.comLog:[15/Nov/2019 11:31:49][20124] {smtpc} Sending email to SMTP server...
View ArticleTroubles with IP Reputation
I need a solution Hi,We are a ISP in Poland and got a complain from one of our customers in the last days. We received a Message that one of our IP is blacklisted somewhere at symantec.If we go to the...
View ArticleDeliver Email
I need a solution Problems Delivering emailLOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: exim -v -M 1iXvli-0006PP-3o delivering 1iXvli-0006PP-3o LOG: MAIN Sender identification U=interpar...
View ArticleIP Blacklist/Removal
I do not need a solution (just sharing information) Good day! About a month ago, we migrated a mail server to a new provider. And for about a month now we have been experiencing problems in...
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