TLS support on secondary MX server
I need a solution We have a third party who is using the website www.checktls.com to verify that emails sent to our domain covermycab.com use TLS, I have setup an encryption partnership in the...
View ArticlePolicy Based Encryption Advanced Encrypted Portal
I need a solution Hi GuysWe have been using the Policy Based Encryption Advanced Encrypted Portal for a while now.Just a quick question whicvh one of our compliance people brought up , is there any...
View ArticleIssue with delivering emails to messagelabs.com
I need a solution This is the mail delivery agent at Symantec Email Security.cloud.I was unable to deliver your message to the following addresses:**********@salesianer.comReason: 550 5.7.23 Please...
View ArticleInbound routes + Email delivery to O365
I need a solution Is anyone aware of an issue adding new O365 hostnames to inbound routes on Symantec Email Security.CloudWhen I try and add O365 hostname for email delivery, I get an error message....
View ArticleMessageLabs blocking email
I need a solution We cannot email vendors and customers using message labs. Our domain is adveng.com One vendor is ra.rockwell.com. Generating server: Artemis.adveng.com Receiving server:...
View ArticleHow to change 14 days time frame to 30 days once email qurantine
I need a solution HiThe requirement is need to change 14 days to 30 days once the email quarantine. From where i can change this settings in email security.cloud ? As per understaing once email...
View ArticleMessageLabs.com 421 Service Temporarily Unavailable, TLS negotiation failed...
I do not need a solution (just sharing information) I have already indeed email a sample message to Symantec (investigation@review.symantec.com) for the NDR message delayed emails.I poseted in hopes...
View ArticleNegative reputation
I need a solution Dear sirs,I am writing as an e-mail system administrator of Alizon Industrie in France.Since last week, it seems that our IP address is blacklisted by Symantec (negative reputation)...
View ArticleRemoving IPs from blacklist.
I need a solution Hi,I have repeatedly contacted you through the IP removal tool available at https://ipremoval.sms.symantec.com/ipr/lookup. My question is in regards to how long it takes for this...
View ArticleMessagelabs Blocking Newly Obtained AWS IP - no bad reputation
I need a solution Hi there,I have done all testing I can do before posting here, I believe this to be an issue outside of my control but willing to check anything as required.The below happens when...
View ArticleOrganizations unable to email us
I need a solution Good Morning All,We have an organization that is unable to email us even though we have white listed them. I can email them but they can not email us. Error message on the bounce...
View ArticleBlacklist Removal Request
I need a solution Hi,We found out that one of our server ip addresses is on your list.We had an issue with one client on december (his email account was used to send spam) but this issue was fixed...
View ArticleUnable to email clients using Symantec email security
I need a solution Hi there, For the last week now we have a client who is unable to email anyone that uses Symantec Email Security. They constantly get the below message -:550 5.0.350 Remote server...
View ArticleCan't receive emails from clients using symantec
I need a solution Hi, For nearly 1/2 year now, we've been unable to receive emails from clients using higher-levels of symantec security. We had an issue last year with an infected machine that...
View ArticleReturned '400 4.4.7 Message delayed' from MessageLabs.com
I need a solution When we send emails to many customers who are using Symantec's service, we receive refunds, such as供管理员使用的诊断信息:生成服务器: CDSSRVDCEX02.hkdc.cds-net.com接收服务器: cluster5a.eu.messagelabs.com...
View ArticleMy client can't receive email from us.
I need a solution Dear Support Symantec.Our client using messagelabs the statuses was 2.5.0 OK but our client doesn't receive the email. Can you help to check? We using relay from mailchannels. They...
View Articleone of our domains is being email bombed by messagelabs daily
I need a solution For the last week daily from 4PM-5PM PST our mail server has been bombed by 10-15K emails, all being sent from messagelabs.com mail servers, namely mail2.bemta23.messagelabs.com and...
View ArticleRemote Server returned '< #5.4.7 smtp; 554 5.4.7 [internal] exceeded max time...
I need a solution I am receiving Time out NDRs, but only if they hit one of the "eu-west-1.aws.symcld.net" servers... but if they go through one of the " eu-central-1.aws.symcld.net" servers they are...
View Article553 you are trying to use me as a relay
I need a solution Hi,We have all inbound mail being routed through MessageLabs, then to our Office365 tenant.All email is being delivered OK except for a specific circumstance.Our domain is...
View ArticleBlacklist removal
I need a solution Hi, please can you helpWe are having issues emailing our customers that use Symantec.cloud.Not always, but quite oftlen we receive the response...cluster5.eu.messagelabs.com...
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