Licensing
I need a solution Hello, I am trying to find out how licensing works for Symantec Email Protect. Does each user email address, distribution list, shared mailbox, etc. require a license to be...
View Article553 Message filtered sending to ML customers
I need a solution We are receiving filtered bounce back messges when sending to many Message Labs Customers from @lsccom . com (spaces intentionally put in)I have opened a ticket with Google Support...
View ArticleMessage filtered sending to Message Labs Customers
I need a solution Dear Symantec, My name is Mykhaylo Stefanyuk, and I represent SoftServe Inc company. We have faced with an issue, that our domain SOFTSERVEINC.COM has been recently filtered by your...
View ArticleConnection timed out to cluster6.us.messagelabs.com
I need a solution My ip is 61.32.9.79, but Connection timeout to cluster6.us.messagelabs.comSo I accessed the http://ipremoval.sms.symantec.com/lookup/and tried to search the reputation but it appears...
View ArticleEmails being Rejected / Delayed / Filtered by MessageLabs
I need a solution Hi,We are owning the domain alarmnet.com and users who have purchased Honeywell thermostats receive all kind of alerts, notifications, registration information as emails to their...
View ArticleMessages being blocked
I need a solution We are finding email sent to domains using your messagelabs service being delayed or rejected with “service temporarily unavailable”.We are not bulk senders. In fact, most of these...
View ArticleMessages from Messagelabs to our domain are being delayed / fail
I need a solution Dear Messagelabs,We have a number of clients who over the last week have been unable to email us as the emails are delayed with the error: -This message has not yet been delivered....
View Articlecluster9.us.messagelabs.com Connection timed out
I need a solution Dear Support,Our mail server with IP addresses 175.144.213.75 (are not blacklisted and with good reputation) can not send email to our customers and suppliers who use messagelabs.com...
View ArticleMail rejected
I need a solution Hi, We are experincing difficulties sending mails to some systems that are using Message Labs Connecting to Mediaset we receive this error:501 Connection rejected by policy [7.7]...
View ArticleNew Security.cloud setup - no email or MX information?
I need a solution I just setup a new security.cloud account and I am supposed to receive an email with the MX settings that I need to change and other information. This email never arrived (my email...
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.Cloud doesn't try TLS encryption
I need a solution I removed the certificate on my email server and turned off the TLS feature because of some cost issue.Then .Cloud started to send outbound message without encryption..Cloud never...
View Articlemessagelabs.com blocking our mail even though our reputation is good.
I need a solution For months now messagelabs.com has been blocking our outbound mail to our customers and banking institutions that use messagelabs.com as their scanning solution.Every test I perform...
View ArticleEnforce TLS
I need a solution Are there any guides for configuring TLS to send from an internal Exchange 2010 server to an external body via Symantec Cloud.I assume the configuration within the cloud portal is...
View Articlecluster4.us.messagelabs.com[216.82.242.33]:25: Service Temporarily...
I need a solution Hello.I am Matsumoto, the mail administrator. I work for a Japanese company.I can't mail to "messagelabs.com". I would like you to investigate.-------- From(SMTP Server):...
View ArticleServers being blocked by messagelabs when IP not negative
I need a solution We have several Linux servers on ultiple domains that are not able to send email to messagelab managed domains. It is starting to cause real issues and I am not able to work out the...
View ArticleGoogle emails being blocked by MessageLabs
I need a solution My organisation seems to also be suffering from blocked emails to/from out clients that use MessageLabs.Our URL is 44communications.co.uk, a domain owned via LCN, run through GSuite...
View ArticleEmail server blocked by messagelabs.com servers but reputation is good
I need a solution I have a new mail server that as everything needed to be not rejected due to policy 7.7 by messagelabs.com servers.I has FcRDNS, not an open relay, SPF records published, on a static...
View ArticleE-mails with our application domain are rejected
I need a solution Dear support,We are an e-mail marketing company from the Netherlands and since last week we find that all our e-mails our customers send are being blocked by a large e-mail service...
View ArticleDelayed Messages to Message Labs
I need a solution Over the last few days we have been getting a serious amount of message delaye responses after emailing clients who are behind the message labs email filter.I have tried countless...
View ArticleEncrypted Mail Gateway - Your Message Was Not Sent
I need a solution Hi,Just started using PBE and have setup a mail to go to the pull portal but every time I get this.I have also not been given the URL for the portal. Is this something i should have...
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