Email Cloud

Hi,

For instances;

if I’m using the product and I’m expecting an email from one of my clients but it doesn’t go through to my inbox, would the program inform me that I have an email in quarantine?

If the program does let me access the console to release that particular email, would I need to use my own username and password to log into the console and release the email? (this would be move convenient rather than getting the admin to release the email) Or would I have to get an admin to do it?

Thanks and appreciate reply ,