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    I need a solution

    Urgent request please

    Symantec I hope you are monitoring your forums

    Any business emails we are sending to any of our clients using your message labs email filtering service are being bounced with a '553-Message filtered' error message.  This only started yesterday.  I have ran all the checks suggested on your website and I believe there is no issue with our email service.  I have submitted some False Positive submissions but no one has got back to me.  Please can someone investigate this urgently for me as it is causing us great issues with our clients.  Please can someone get back to me as soon as possible

    Thank you

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    I need a solution

    My company is having a huge problem sending to recipients using Symantec.cloud email filtering. 

    Our company uses the email domain @good.do to dispatch emails.

    The server response is:

    "553 Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)"

    Can you please help?

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    I need a solution

    Symantec is blocking our emails and return the following the bounce back message

    " -you are trying to use me [server-12.tower-400.messagelab\r\n553-s.com] as a relay, but I have not been configured to\r\n553-let you [xxxx] do\r\n553-this. Please visit www.symanteccloud.com/troubleshooting\r\n553- for"

    what could be the reason for causing this issue?

    Is our IP blacklisted in Symantec blacklisting system, 

    Could you please prove more information on this issue, why it is causing and what steps the client should take to make sure this should not happen again

    Awaiting an early response from your side

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  • 07/03/18--07:45: 553-Message filtered
  • I need a solution

    Help me, when send email to my customer ( ccamatil.com ) i getting Mail Delivery System message. 553-Message filtered.

     ****************@ccamatil.com

        host cluster1.ap.messagelabs.com [67.219.251.53]

        SMTP error from remote mail server after end of data:

        553-Message filtered. Refer to the Troubleshooting page at

        553-http://www.symanteccloud.com/troubleshooting for more

        553 information. (#5.7.1)

    Thanks

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    I need a solution

    One of my staff is unable to send email to the particular email address. It just bounces back with the error message like this “cluster1.us.messagelabs.com #<cluster1.us.messagelabs.com #5.0.0 smtp; 553-SPF (Sender Policy Framework) domain authentication 553-fail. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information. (#5.7.1)> #SMTP#”.

    IT hasn’t been an issue last two years just happen from last week.

    Can someone help me with tha one?

    Thanks

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    I need a solution

    Hi,

    Please whitelist our IP address in your firewalls, 82.78.31.125 , it does not seem to be listed as poor reputacy.

    Our clients can't send mail due the following connection problems in Exim log:

    2018-07-06 22:02:37 1fbQx0-0006Ho-Qc H=cluster5.eu.messagelabs.com [46.226.52.103] Connection timed out

    telnet on 25 doesn't work, but from other servers in the same subnet it works.

     telnet cluster5.eu.messagelabs.com 25
    Trying 85.158.142.193...
    telnet: connect to address 85.158.142.193: Connection timed out
    Trying 46.226.53.55...
    telnet: connect to address 46.226.53.55: Connection timed out
    Trying 46.226.53.53...
    telnet: connect to address 46.226.53.53: Connection timed out
    Trying 85.158.142.200...
    telnet: connect to address 85.158.142.200: Connection timed out
    Trying 46.226.52.197...
    telnet: connect to address 46.226.52.197: Connection timed out
    Trying 85.158.142.101...

    It worked until around noon today (EET)

    Please help, we are losing money.

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    I need a solution

    At the beginning of June 2018, we acquired a new dedicated server.
    We soon learned that its IP address had a bad reputation before we acquired it.
    About four weeks ago, I submitted our IP address at http://ipremoval.sms.symantec.com/lookup/
    It was soon after that I was finally able to send e-mail to fedex.com addresses.
    Recently, I learned that e-mails are not able to be sent to domains that use clusterX.us.messagelabs.com mail servers.
    Connection attempts are timing out.
    Currently, http://ipremoval.sms.symantec.com/lookup/ shows "The IP address you submitted, 66.70.179.220, does not have a negative reputation and therefore cannot be submitted for investigation."

    However, it seems that our IP is being throttled or blocked.
    Please clear this up.

    Thank you.

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    1531273395

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    I need a solution

    Hello.

    We have issue with Symantec Cloud  cluster5_us_messagelabs_com.

    Symantec Cloud  cluster5_us_messagelabs_com stop receive messages from as to 6 domain.

    We have notification.

    421 Service Temporarily Unavailable

    We don't have any issue with other domain.

    So, I was send email to 'investigation@review.symantec.com' with description and I'm not receive feedback or any other reaction.

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    I need a solution

    Hello there,

    as similar stated in several other posts I have an issue with sending emails to messagecloud users from our dedicated server. We are using the swift mailer built in in TYPO3 for sending system mail notifications to our customers. One of our customers delivered us a mail of this kind:

    Delivery has failed to these recipients or groups: XXXX@XXX.XXX A problem occurred while delivering this message to this email address. Try sending this message again. If the problem continues, please contact your helpdesk. The following organization rejected your message: cluster8.eu.messagelabs.com.

    I don't know if it has something to do with our IP address, but I would like you to check, therefore we can either do something about it or search for another solution. Our ip address is 134.119.134.252

    Thanks in advance and let me know if I can do something at our end.

    Best regards

    Robert

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    I need a solution

    Hi! When i try to connect to some you servers i get timeout error. 

    When i try connect to cluster8.eu.messagelabs.com i can connect to server with ip 46.226.* but when i try to connect to ip 85.158.* i get error:

    # nmap 85.158.142.104 -p 25 -P0

    Starting Nmap 7.01 ( https://nmap.org ) at 2018-07-12 01:22 MSK
    Nmap scan report for mail229.messagelabs.com (85.158.142.104)
    Host is up.
    PORT   STATE    SERVICE
    25/tcp filtered smtp

    Nmap done: 1 IP address (1 host up) scanned in 2.09 seconds

    # nmap -p 25 46.226.53.56 -P0

    Starting Nmap 7.01 ( https://nmap.org ) at 2018-07-12 01:23 MSK
    Nmap scan report for mail308.messagelabs.com (46.226.53.56)
    Host is up (0.084s latency).
    PORT   STATE SERVICE
    25/tcp open  smtp

    Also i can't connect to cluster1.us.messagelabs.com.

    # nmap -p 25 -P0 67.219.250.96

    Starting Nmap 7.01 ( https://nmap.org ) at 2018-07-12 01:24 MSK
    Nmap scan report for mail320.messagelabs.com (67.219.250.96)
    Host is up.
    PORT   STATE    SERVICE
    25/tcp filtered smtp

    Also with cluster1a.us.messagelabs.com.

    # nmap -p 25 -P0 216.82.251.230

    Starting Nmap 7.01 ( https://nmap.org ) at 2018-07-12 01:25 MSK
    Nmap scan report for mail555.messagelabs.com (216.82.251.230)
    Host is up.
    PORT   STATE    SERVICE
    25/tcp filtered smtp

    How fix this problem?

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    0 0

    I need a solution

    We cannot send emails to messagelabs customers, our exchange queue shows a 421 4.4.2 Connection dropped due to ConnectionReset error. I confirmed our sending IP 205.157.157.155 does not have a negative reputation and I can telnet to cluster1.us.messagelabs.com and cluster4.us.messagelabs.com from the exchange server.

    How can this be cleared up? Our client cannot communicate with their bank and one of their main customers....

    Thank you

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    I do not need a solution (just sharing information)

    I am very happy to use Email Security Cloud because it's very easy and giving me full-time security protection from spam and thread email. My company Custom Packaging Boxes UK and Custom Boxes (Brillant Packaging Suppliers) will use their products again. 

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    I need a solution

    I am not able to send to messagelabs.com from my work domain. I am not black listed but we do send a lot of emails to customers using messagelabs.com. 

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    1531841418

    0 0
  • 07/16/18--14:02: Email filtering solution
  • I need a solution

    HI, I'm helping someone evaluate mail filtering systems and my background is with the Barracuda Email Security Gateway. It does just about everything the customer wants except it is not in the cloud(!). So we are looking at other solutions.

    Key differentiators:

    • End-User Quarantine system for spam release/whitelist
    • AD-integration, current environment is Office365 Hybrid
    • Ability to enable license features by AD user or AD group (we do not want to license all mailboxes, only groups of users).

    Can someone give me some guidance on the Symantect offerings? Is there a good document to help me find the answers?

    Thanks for any advice!

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    I need a solution

    I see from the forums a few people having similar issues so I'll cut to the chase;

    Our details (sender);

    198.54.121.121 > server1.ssab.ws
    198.54.121.122 > mail.ssab.ws

    Our Bank details (receiver);

    anz.com MX preference = 10, mail exchanger = cluster3vk.eu.messagelabs.com
    anz.com MX preference = 20, mail exchanger = cluster3vka.eu.messagelabs.com

    The issue;

    When we send emails from ____@ssab.ws they are not being received by ____@anz.com ; No bounce back error.

    Our hosting services have confirmed that the emails snet has been received by the bank's email server.

    We can receive bank emails fine.

    Please whitelist us or whatever needs to be done so we can resolve this issue, crtitical that we have email comms with the bank!

    I hope that is enough info, please email rick@ssab.ws if you need more details

    Thanks in advance and hope to have resolved within 8 hours :)

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    I need a solution

    We receive approx. 15 k e-mails per day on our mailserver (Ubuntu 16.04, Postfix).with mandatory TLS encryption (smtpd_tls_security_level = encrypt). Mandatory TLS works great against spam.

    Our problem:

    mail1.bemta2?.messagelabs.com connects to our MX mailgw.gkd-el.de. Most times the mails can be transferred (142 last week). But a few times the messagelabs.com-server connects and after 5 seconds it disconnects without sending everything (5 times last week).

    Jul  9 12:48:52 mailgw postfix/smtpd[8133]: connect from mail1.bemta24.messagelabs.com[67.219.250.4]
    Jul  9 12:48:57 mailgw postfix/smtpd[8133]: disconnect from mail1.bemta24.messagelabs.com[67.219.250.4] ehlo=1 mail=0/1 quit=1 commands=2/3

    Jul 10 10:30:56 mailgw postfix/smtpd[6396]: connect from mail1.bemta25.messagelabs.com[195.245.230.66]
    Jul 10 10:31:01 mailgw postfix/smtpd[6396]: disconnect from mail1.bemta25.messagelabs.com[195.245.230.66] ehlo=1 mail=0/1 quit=1 commands=2/3

    Jul 10 16:28:11 mailgw postfix/smtpd[14337]: connect from mail1.bemta25.messagelabs.com[195.245.230.4]
    Jul 10 16:28:16 mailgw postfix/smtpd[14337]: disconnect from mail1.bemta25.messagelabs.com[195.245.230.4] ehlo=1 mail=0/1 quit=1 commands=2/3

    Jul 11 09:29:12 mailgw postfix/smtpd[32442]: connect from mail1.bemta23.messagelabs.com[67.219.246.1]
    Jul 11 09:29:17 mailgw postfix/smtpd[32442]: disconnect from mail1.bemta23.messagelabs.com[67.219.246.1] ehlo=1 mail=0/1 quit=1 commands=2/3

    Jul 11 14:24:41 mailgw postfix/smtpd[16417]: connect from mail1.bemta25.messagelabs.com[195.245.230.131]
    Jul 11 14:24:46 mailgw postfix/smtpd[16417]: disconnect from mail1.bemta25.messagelabs.com[195.245.230.131] ehlo=1 mail=0/1 quit=1 commands=2/3

    Other mailservers with STARTTLS can send 100 % of their mails; without STARTTLS they disconnect in 0 - 1 seconds and can't send anything. Only the servers from messagelabs.com disconnect after 5 seconds.

    As a workaround we blocked the messagelabs.com IP-ranges (https://support.symantec.com/en_US/article.INFO453...) on our primary MX mailgw.gkd-el.de and installed a secondary MX filter.gkd-el.de, only visible for the messagelabs.com IP-ranges and some ohter (ssl-tools.com, checktls.com, ...).

    Why do not use the messagelabs.com-mailservers STARTTLS sometimes? A problem at messagelabs.com?

    Regards

    Karl

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    0 0

    I need a solution

    We're getting 553 filter errors from Symantec when sending email to the following domains:

    alliancehealthcareservices-us.com
    babcockpower.com
    chase.com
    cipfa.org
    dgpb.com
    diageo.com
    findmypast.com
    froedtert.com
    froedterthealth.org
    gniar.com
    ie.harveynorman.com
    iucn.org
    jetstar.com
    jpmchase.com
    jpmorgan.com
    jpms.com
    loyalty.com
    officefreedom.com
    oshkoshcorp.com
    padillaco.com
    ra.rockwell.com
    schneider-electric.com
    spacenk.com
    sportsgirl.com.au
    stvincent.org
    theiet.org
    visionaustralia.org
    vodafone.com
    whopper.com

    Problem started about a week ago. I've checked, we don't seem to be on any blacklist or anything like that. I've put in a ticket to CLOUDfeedback@feedback-87.brightmail.com 4 days ago with subject : False Positive Submission. I attached the headers of only one of the affected emails. Would love some assistance in getting this resolved...it's been a bit of a headache. Is there anything I can do to expedite? Thanks guys!

    Here is the filter message:

    ** Message not delivered **
    
    There was a problem delivering your message to melinda.s.welsh@chase.com. See the technical details below, or try resending in a few minutes.
    
    Learn more here: http://www.symanteccloud.com/troubleshooting
    (Warning: This link will take you to a third-party site)
    
    The response was:
    
    553 Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)
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    0 0

    I need a solution

    Hello.

    We recently experienced what several other forum members have experienced with our emails getting blocked due to being flagged by Symantec's solution(s).  

    I am looking for any advice on getting information from Symantec to help us with understanding and/or troubleshooting our issue.  We are not a marketing firm and the messages that were blocked were not marketing related.  Simple one to ten people exchanges of information with minimal attachments.  

    We were told we were added to the list due to SPAM related activities, specifically adult oriented SPAM.  Upon review of our environment we are having a hard time pinpointing a source and would like data on originating IPs, domain info, or date/time stamps to help us.   Essentially, mail header information would be good.  We have requested the information from Symantec during the email exchanges but have received no information back.

    This has happened twice in the last 3 weeks and has taken several days to review.  We think we have solved the problem.

    Does Symantec have a location where we could see this information and/or request the information to assist us?  We want to do the right thing but if Symantec is unwilling to share the data, it makes it very hard.  

    Anyone have any suggestions?  Any Symantec reps on the board that could help?

    Thank you all for your help.

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    I need a solution

    Looking for support from a Message Labs/Symantec employee. Last week I was confused as to why emails from my office to my wife's Gmail were not coming through. Since last week, on July 19th, the messages have come in sporadically. This morning, July 24th, another email came through, 5 days delayed. Looking for an explanation for the delay, and hoping the answer will help others who are asking why their emails aren't being received.

    I've attached the internet headers as well as a screenshot indicating the 5 day delay, and also that the mail server in question is on a blacklist, which might explain the issue.

    I've removed some identifying information such as the email addresses and subject information of the email. If a Symantec employee wants the intact header please contact me privately.

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    I need a solution

    Dear support,

    We are facing a trouble to send messages, the IP 67.219.246.209 (from Symantec MessageLabs) is blacklisted.

    And we're not able to send e-mails when the outbound traffic goes from this IP.

    Could you please help me?

    Below you can see the error message:

    "This is the mail delivery agent at Symantec Email Security.cloud.

     I was unable to deliver your message to the following addresses:

     xxxx@xxxx.com.br 

     Reason: 550 5.7.1 67.219.246.209 listed at ubl.unsubscore.com"

    Regards.

    Erick Machado

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