Hi Symantec,
We operate a cloud-based SaaS service which allows our users to manage marketing emails to their customers.
This is in follow-up to a previous issue, which I believe is now resolved as you have removed us from your throttling.
However, we are now receiving connection timeouts and a 421 response when we can connect. Again, this isn't necessarily a problem, but it would appear that the email is still being delivered to the recipient. Log extract is below.
Can you advise on what this 421 refers to and how we should handle this?
Thanks in advance
David
Log Extract:
[2017.09.22] 06:17:08 [26127] Skipping spam checks: No local recipients
[2017.09.22] 06:17:11 [26127] Sending remote mail for bounce-10-1259-6751-6502204-177@clarity-marketing.com
[2017.09.22] 06:17:11 [26127] Initiating connection to 85.158.143.35
[2017.09.22] 06:17:11 [26127] Connecting to 85.158.143.35:25 (Id: 1)
[2017.09.22] 06:17:11 [26127] Binding to local IP 172.27.226.13:0 (Id: 1)
[2017.09.22] 06:17:32 [26127] Exception connecting to 85.158.143.35 (Id: 1)
[2017.09.22] 06:17:32 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 06:17:32 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 06:17:32 [26127] Connecting to 85.158.143.35:25 (Id: 2)
[2017.09.22] 06:17:53 [26127] Exception connecting to 85.158.143.35 (Id: 2)
[2017.09.22] 06:17:53 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 06:17:53 [26127] Connection to 85.158.143.35 failed (Id: 2)
[2017.09.22] 06:17:53 [26127] Initiating connection to 193.109.254.147
[2017.09.22] 06:17:53 [26127] Connecting to 193.109.254.147:25 (Id: 3)
[2017.09.22] 06:17:53 [26127] Binding to local IP 172.27.226.13:0 (Id: 3)
[2017.09.22] 06:17:56 [26127] Exception connecting to 193.109.254.147 (Id: 3)
[2017.09.22] 06:17:56 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 193.109.254.147:25
[2017.09.22] 06:17:56 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 06:17:56 [26127] Connecting to 193.109.254.147:25 (Id: 4)
[2017.09.22] 06:18:17 [26127] Exception connecting to 193.109.254.147 (Id: 4)
[2017.09.22] 06:18:17 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 193.109.254.147:25
[2017.09.22] 06:18:17 [26127] Connection to 193.109.254.147 failed (Id: 4)
[2017.09.22] 06:18:17 [26127] Initiating connection to 85.158.139.211
[2017.09.22] 06:18:17 [26127] Connecting to 85.158.139.211:25 (Id: 5)
[2017.09.22] 06:18:17 [26127] Binding to local IP 172.27.226.13:0 (Id: 5)
[2017.09.22] 06:18:38 [26127] Exception connecting to 85.158.139.211 (Id: 5)
[2017.09.22] 06:18:38 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.211:25
[2017.09.22] 06:18:38 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 06:18:38 [26127] Connecting to 85.158.139.211:25 (Id: 6)
[2017.09.22] 06:18:59 [26127] Exception connecting to 85.158.139.211 (Id: 6)
[2017.09.22] 06:18:59 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.211:25
[2017.09.22] 06:18:59 [26127] Connection to 85.158.139.211 failed (Id: 6)
[2017.09.22] 06:18:59 [26127] Initiating connection to 85.158.137.68
[2017.09.22] 06:18:59 [26127] Connecting to 85.158.137.68:25 (Id: 7)
[2017.09.22] 06:18:59 [26127] Binding to local IP 172.27.226.13:0 (Id: 7)
[2017.09.22] 06:19:01 [26127] Exception connecting to 85.158.137.68 (Id: 7)
[2017.09.22] 06:19:01 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 85.158.137.68:25
[2017.09.22] 06:19:01 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 06:19:01 [26127] Connecting to 85.158.137.68:25 (Id: 8)
[2017.09.22] 06:19:22 [26127] Exception connecting to 85.158.137.68 (Id: 8)
[2017.09.22] 06:19:22 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.137.68:25
[2017.09.22] 06:19:22 [26127] Connection to 85.158.137.68 failed (Id: 8)
[2017.09.22] 06:19:22 [26127] Initiating connection to 85.158.139.103
[2017.09.22] 06:19:22 [26127] Connecting to 85.158.139.103:25 (Id: 9)
[2017.09.22] 06:19:22 [26127] Binding to local IP 172.27.226.13:0 (Id: 9)
[2017.09.22] 06:19:43 [26127] Exception connecting to 85.158.139.103 (Id: 9)
[2017.09.22] 06:19:43 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.103:25
[2017.09.22] 06:19:43 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 06:19:43 [26127] Connecting to 85.158.139.103:25 (Id: 10)
[2017.09.22] 06:20:04 [26127] Exception connecting to 85.158.139.103 (Id: 10)
[2017.09.22] 06:20:04 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.103:25
[2017.09.22] 06:20:04 [26127] Connection to 85.158.139.103 failed (Id: 10)
[2017.09.22] 06:20:04 [26127] Initiating connection to 216.82.251.230
[2017.09.22] 06:20:04 [26127] Connecting to 216.82.251.230:25 (Id: 11)
[2017.09.22] 06:20:04 [26127] Binding to local IP 172.27.226.13:0 (Id: 11)
[2017.09.22] 06:20:04 [26127] Connection to 216.82.251.230:25 from 172.27.226.13:59690 succeeded (Id: 11)
[2017.09.22] 06:20:04 [26127] RSP: 220 *****************************************
[2017.09.22] 06:20:04 [26127] CMD: EHLO mail3.claritygo.com
[2017.09.22] 06:20:05 [26127] RSP: 250-server-11.tower-555.messagelabs.com says EHLO to 46.37.186.167:59690
[2017.09.22] 06:20:05 [26127] RSP: 250-8BITMIME
[2017.09.22] 06:20:05 [26127] RSP: 250-XXXXXXXA
[2017.09.22] 06:20:05 [26127] RSP: 250 PIPELINING
[2017.09.22] 06:20:05 [26127] CMD: MAIL FROM:<bounce-10-1259-6751-6502204-177@clarity-marketing.com>
[2017.09.22] 06:20:05 [26127] RSP: 250 2.0.0 MAIL FROM accepted
[2017.09.22] 06:20:05 [26127] CMD: RCPT TO:<jessica.barrett@principleglobal.com>
[2017.09.22] 06:20:05 [26127] RSP: 421 Service Temporarily Unavailable
[2017.09.22] 06:20:05 [26127] CMD: QUIT
[2017.09.22] 07:20:12 [26127] Sending remote mail for bounce-10-1259-6751-6502204-177@clarity-marketing.com
[2017.09.22] 07:20:12 [26127] Initiating connection to 85.158.143.35
[2017.09.22] 07:20:12 [26127] Connecting to 85.158.143.35:25 (Id: 1)
[2017.09.22] 07:20:12 [26127] Binding to local IP 172.27.226.13:0 (Id: 1)
[2017.09.22] 07:20:33 [26127] Exception connecting to 85.158.143.35 (Id: 1)
[2017.09.22] 07:20:33 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 07:20:33 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 07:20:33 [26127] Connecting to 85.158.143.35:25 (Id: 2)
[2017.09.22] 07:20:54 [26127] Exception connecting to 85.158.143.35 (Id: 2)
[2017.09.22] 07:20:54 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 07:20:54 [26127] Connection to 85.158.143.35 failed (Id: 2)
[2017.09.22] 07:20:54 [26127] Initiating connection to 85.158.137.68
[2017.09.22] 07:20:54 [26127] Connecting to 85.158.137.68:25 (Id: 3)
[2017.09.22] 07:20:54 [26127] Binding to local IP 172.27.226.13:0 (Id: 3)
[2017.09.22] 07:20:55 [26127] Exception connecting to 85.158.137.68 (Id: 3)
[2017.09.22] 07:20:55 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 85.158.137.68:25
[2017.09.22] 07:20:55 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 07:20:55 [26127] Connecting to 85.158.137.68:25 (Id: 4)
[2017.09.22] 07:21:16 [26127] Exception connecting to 85.158.137.68 (Id: 4)
[2017.09.22] 07:21:16 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.137.68:25
[2017.09.22] 07:21:16 [26127] Connection to 85.158.137.68 failed (Id: 4)
[2017.09.22] 07:21:16 [26127] Initiating connection to 85.158.139.211
[2017.09.22] 07:21:16 [26127] Connecting to 85.158.139.211:25 (Id: 5)
[2017.09.22] 07:21:16 [26127] Binding to local IP 172.27.226.13:0 (Id: 5)
[2017.09.22] 07:21:17 [26127] Exception connecting to 85.158.139.211 (Id: 5)
[2017.09.22] 07:21:17 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 85.158.139.211:25
[2017.09.22] 07:21:17 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 07:21:17 [26127] Connecting to 85.158.139.211:25 (Id: 6)
[2017.09.22] 07:21:38 [26127] Exception connecting to 85.158.139.211 (Id: 6)
[2017.09.22] 07:21:38 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.211:25
[2017.09.22] 07:21:38 [26127] Connection to 85.158.139.211 failed (Id: 6)
[2017.09.22] 07:21:38 [26127] Initiating connection to 193.109.254.147
[2017.09.22] 07:21:38 [26127] Connecting to 193.109.254.147:25 (Id: 7)
[2017.09.22] 07:21:38 [26127] Binding to local IP 172.27.226.13:0 (Id: 7)
[2017.09.22] 07:21:59 [26127] Exception connecting to 193.109.254.147 (Id: 7)
[2017.09.22] 07:21:59 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 193.109.254.147:25
[2017.09.22] 07:21:59 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 07:21:59 [26127] Connecting to 193.109.254.147:25 (Id: 8)
[2017.09.22] 07:22:20 [26127] Exception connecting to 193.109.254.147 (Id: 8)
[2017.09.22] 07:22:20 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 193.109.254.147:25
[2017.09.22] 07:22:20 [26127] Connection to 193.109.254.147 failed (Id: 8)
[2017.09.22] 07:22:20 [26127] Initiating connection to 85.158.139.103
[2017.09.22] 07:22:20 [26127] Connecting to 85.158.139.103:25 (Id: 9)
[2017.09.22] 07:22:20 [26127] Binding to local IP 172.27.226.13:0 (Id: 9)
[2017.09.22] 07:22:21 [26127] Exception connecting to 85.158.139.103 (Id: 9)
[2017.09.22] 07:22:21 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 85.158.139.103:25
[2017.09.22] 07:22:21 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 07:22:21 [26127] Connecting to 85.158.139.103:25 (Id: 10)
[2017.09.22] 07:22:43 [26127] Exception connecting to 85.158.139.103 (Id: 10)
[2017.09.22] 07:22:43 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.103:25
[2017.09.22] 07:22:43 [26127] Connection to 85.158.139.103 failed (Id: 10)
[2017.09.22] 07:22:43 [26127] Initiating connection to 216.82.251.230
[2017.09.22] 07:22:43 [26127] Connecting to 216.82.251.230:25 (Id: 11)
[2017.09.22] 07:22:43 [26127] Binding to local IP 172.27.226.13:0 (Id: 11)
[2017.09.22] 07:22:43 [26127] Connection to 216.82.251.230:25 from 172.27.226.13:63750 succeeded (Id: 11)
[2017.09.22] 07:22:43 [26127] RSP: 220 *****************************************
[2017.09.22] 07:22:43 [26127] CMD: EHLO mail3.claritygo.com
[2017.09.22] 07:22:43 [26127] RSP: 250-server-11.tower-555.messagelabs.com says EHLO to 46.37.186.167:63750
[2017.09.22] 07:22:43 [26127] RSP: 250-XXXXXXXA
[2017.09.22] 07:22:43 [26127] RSP: 250-PIPELINING
[2017.09.22] 07:22:43 [26127] RSP: 250 8BITMIME
[2017.09.22] 07:22:43 [26127] CMD: MAIL FROM:<bounce-10-1259-6751-6502204-177@clarity-marketing.com>
[2017.09.22] 07:22:44 [26127] RSP: 250 2.0.0 MAIL FROM accepted
[2017.09.22] 07:22:44 [26127] CMD: RCPT TO:<jessica.barrett@principleglobal.com>
[2017.09.22] 07:22:44 [26127] RSP: 421 Service Temporarily Unavailable
[2017.09.22] 07:22:44 [26127] CMD: QUIT
[2017.09.22] 08:22:49 [26127] Sending remote mail for bounce-10-1259-6751-6502204-177@clarity-marketing.com
[2017.09.22] 08:22:49 [26127] Initiating connection to 85.158.139.211
[2017.09.22] 08:22:49 [26127] Connecting to 85.158.139.211:25 (Id: 1)
[2017.09.22] 08:22:49 [26127] Binding to local IP 172.27.226.13:0 (Id: 1)
[2017.09.22] 08:23:10 [26127] Exception connecting to 85.158.139.211 (Id: 1)
[2017.09.22] 08:23:10 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.211:25
[2017.09.22] 08:23:10 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 08:23:10 [26127] Connecting to 85.158.139.211:25 (Id: 2)
[2017.09.22] 08:23:31 [26127] Exception connecting to 85.158.139.211 (Id: 2)
[2017.09.22] 08:23:31 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.139.211:25
[2017.09.22] 08:23:31 [26127] Connection to 85.158.139.211 failed (Id: 2)
[2017.09.22] 08:23:31 [26127] Initiating connection to 85.158.137.68
[2017.09.22] 08:23:31 [26127] Connecting to 85.158.137.68:25 (Id: 3)
[2017.09.22] 08:23:31 [26127] Binding to local IP 172.27.226.13:0 (Id: 3)
[2017.09.22] 08:23:32 [26127] Exception connecting to 85.158.137.68 (Id: 3)
[2017.09.22] 08:23:32 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 85.158.137.68:25
[2017.09.22] 08:23:32 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 08:23:32 [26127] Connecting to 85.158.137.68:25 (Id: 4)
[2017.09.22] 08:23:53 [26127] Exception connecting to 85.158.137.68 (Id: 4)
[2017.09.22] 08:23:53 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.137.68:25
[2017.09.22] 08:23:53 [26127] Connection to 85.158.137.68 failed (Id: 4)
[2017.09.22] 08:23:53 [26127] Initiating connection to 193.109.254.147
[2017.09.22] 08:23:53 [26127] Connecting to 193.109.254.147:25 (Id: 5)
[2017.09.22] 08:23:53 [26127] Binding to local IP 172.27.226.13:0 (Id: 5)
[2017.09.22] 08:23:54 [26127] Exception connecting to 193.109.254.147 (Id: 5)
[2017.09.22] 08:23:54 [26127] System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 193.109.254.147:25
[2017.09.22] 08:23:54 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 08:23:54 [26127] Connecting to 193.109.254.147:25 (Id: 6)
[2017.09.22] 08:24:15 [26127] Exception connecting to 193.109.254.147 (Id: 6)
[2017.09.22] 08:24:15 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 193.109.254.147:25
[2017.09.22] 08:24:15 [26127] Connection to 193.109.254.147 failed (Id: 6)
[2017.09.22] 08:24:15 [26127] Initiating connection to 85.158.143.35
[2017.09.22] 08:24:15 [26127] Connecting to 85.158.143.35:25 (Id: 7)
[2017.09.22] 08:24:15 [26127] Binding to local IP 172.27.226.13:0 (Id: 7)
[2017.09.22] 08:24:36 [26127] Exception connecting to 85.158.143.35 (Id: 7)
[2017.09.22] 08:24:36 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 08:24:36 [26127] Binding to local ip '172.27.226.13' failed. Switched binding to primary local ip.
[2017.09.22] 08:24:36 [26127] Connecting to 85.158.143.35:25 (Id: 8)
[2017.09.22] 08:24:57 [26127] Exception connecting to 85.158.143.35 (Id: 8)
[2017.09.22] 08:24:57 [26127] System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 85.158.143.35:25
[2017.09.22] 08:24:57 [26127] Connection to 85.158.143.35 failed (Id: 8)
[2017.09.22] 08:24:57 [26127] Initiating connection to 216.82.251.230
[2017.09.22] 08:24:57 [26127] Connecting to 216.82.251.230:25 (Id: 9)
[2017.09.22] 08:24:57 [26127] Binding to local IP 172.27.226.13:0 (Id: 9)
[2017.09.22] 08:24:57 [26127] Connection to 216.82.251.230:25 from 172.27.226.13:51669 succeeded (Id: 9)
[2017.09.22] 08:24:58 [26127] RSP: 220 *****************************************
[2017.09.22] 08:24:58 [26127] CMD: EHLO mail3.claritygo.coma
[2017.09.22] 08:24:58 [26127] RSP: 250-server-11.tower-555.messagelabs.com says EHLO to 46.37.186.167:51669
[2017.09.22] 08:24:58 [26127] RSP: 250-PIPELINING
[2017.09.22] 08:24:58 [26127] RSP: 250-8BITMIME
[2017.09.22] 08:24:58 [26127] RSP: 250 XXXXXXXA
[2017.09.22] 08:24:58 [26127] CMD: MAIL FROM:<bounce-10-1259-6751-6502204-177@clarity-marketing.com>
[2017.09.22] 08:24:58 [26127] RSP: 250 2.0.0 MAIL FROM accepted
[2017.09.22] 08:24:58 [26127] CMD: RCPT TO:<jessica.barrett@principleglobal.com>
[2017.09.22] 08:24:59 [26127] RSP: 421 Service Temporarily Unavailable
[2017.09.22] 08:24:59 [26127] CMD: QUIT
[2017.09.22] 08:25:04 [26127] Bounce email written to 141402126503.eml