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    0 0

    I need a solution

    Hi,

    Some of our outbound email is being blocked by Symantec -

    Remote host said: 553-Message filtered. Refer to the Troubleshooting page at
    553-http://www.symanteccloud.com/troubleshooting for more
    553 information. (#5.7.1)

    I've submitted examples to CLOUDfeedback@feedback-87.brightmail.com and would like confirmation that they have been received and the block will be removed soon.

    Thanks,

    Comly

    0

    0 0

    I need a solution

    Good Morning,



    I have a hosting company that provides corporate emails.



    I am have hired a block of 16Ips:



    167.114.13.112/28



    Being 2 of them, used on two email servers made available to my clients and for internal use in my company:



    167.114.13.117

    167.114.13.121





    I've been able to clear these IPs from hundreds of known blacklists, I've got maximum score on the top tools that evaluate email

    Except in the Symantec list

    I also prohibit my clients from sending E-mail Marketing





    However all IP addresses of the block are listed in the symantec list



    Would you like to know what I need to do to remove from the list?





    I receive the following message in all the emails that I try to send:



     Talk to me: 554 5.7.1 You are not allowed to connect / You are not

        Authorized to connect - Global bad Senders.

    0

    0 0

    I need a solution

    Hi Guys

    We have recently started using PBE Advanced Encrypted Portal to send encrypted mail.

    However the recipient gets an extremely long email notification in many dfferent languages.

    Is there any way  that we can have this notification delivered to recipients in English only ?

    Thanks

    0

    0 0

    I need a solution

    Hi,

    Im new in email security.cloud and planning to use the software. May I know if Email Security.cloud have the feature Customer-Specific spam submission same as Symantec Messaging Gateway?

    If none, Can we set it through policy to filter specific emails?

    Thanks!

    0

    0 0

    I need a solution

    Hello!

    We would ask you to check this.

    office@schmiderer.at is blocked by messagelabs.com. (IP 89.200.172.75)
    The IP address, 89.200.172.75, does not have a negative reputation and therefore cannot be submitted for investigation.

    This is now going on for weeks without any improvement. 

    A thousand thanks for any help!

    <Anja.Grabner@lagermax.com>: connect to
       cluster4a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out
    Reporting-MTA: dns; 5.fullmarketing.at
    X-Postfix-Queue-ID: 7C77DA400443
    X-Postfix-Sender: rfc822; office@schmiderer.at
    Arrival-Date: Wed,  9 Aug 2017 12:56:18 +0200 (CEST)

    Final-Recipient: rfc822; Anja.Grabner@lagermax.com
    Original-Recipient: rfc822;Anja.Grabner@lagermax.com
    Action: failed
    Status: 4.4.1
    Diagnostic-Code: X-Postfix; connect to
    cluster4a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out

    Final-Recipient: rfc822; m.strutz@isuzu.at
    Original-Recipient: rfc822;m.strutz@isuzu.at
    Action: failed
    Status: 4.4.1
    Diagnostic-Code: X-Postfix; connect to
       cluster3.eu.messagelabs.com[85.158.136.3]:25: Connection timed out
    Return-Path: <b.schmiderer@fullmarketing.at>
    Received: from [192.168.1.108] (77.119.250.162.static.drei.at [77.119.250.162])
        by 5.fullmarketing.at (Postfix) with ESMTPSA id B4C49A40046E;
        Thu, 27 Jul 2017 10:59:37 +0200 (CEST)
    From: Bernhard Schmiderer <b.schmiderer@fullmarketing.at>
    Message-Id: <CAC5E004-27FA-4484-A698-9E0641328913@fullmarketing.at>
    Content-Type: multipart/alternative;
    boundary="Apple-Mail=_B45C9E8A-A699-49EF-BCA0-8CBA58C101BA"
    Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\))
    Subject: Re: Isuzu
    Date: Thu, 27 Jul 2017 11:06:07 +0200
    In-Reply-To: <032001d3061c$471d4d70$d557e850$@schmiderer.at>
    Cc: Georg Schmiderer <office@schmiderer.at>,
    m.strutz@isuzu.at
    To: Robert Wendt <robert.wendt@de.kddi.com>
    References: <032001d3061c$471d4d70$d557e850$@schmiderer.at>
    X-Mailer: Apple Mail (2.3273)
    X-PPP-Message-ID: <20170727085938.27246.99520@5.fullmarketing.at>
    X-PPP-Vhost: fullmarketing.at

    0

    0 0

    I need a solution

    Hello,

    Our client is currently unable to send e-mail messages to message lab clients. Any attempts to do so are greeted with the following error:

    ==

    501 Connection rejected by policy [7.7] 17811, please visit www.messagelabs.com/support for more details about this error message.

    ==

    We have confirmed this IP does not have any signs of outbound spam, currently maintains a Neutral e-mail reputation, and is not listed on either of Symantec's IP reputation tools:

    http://ipremoval.sms.symantec.com/lookup/

    http://www.symantec.com/security_response/landing/...

    We request that this IP be reviewed and the blacklisting removed. If the listing cannot be removed, please provide additional information that may help us resolve this issue.

    Regards,

    --
    Abuse Response Analyst
    HostDime, Inc.

    0

    0 0

    I need a solution

    Hi,

    Some of our outbound email is being blocked by Symantec -

    Our sending mail server is clean and not delivering spam, cross checked twice.

    Can you please remove this IP?

    167.114.13.117
    167.114.13.121

    I am have hired a block of 16Ips:
    167.114.13.112/28
    All 16 Ips is blocked

    Thanks,

    Andre

    0

    0 0
  • 07/31/17--09:11: Emails
  • I need a solution

    Hi,

    I have a problem with our new email-servers and cluster*.eu.messagelabs.com as remote server.

    Sending emails results in: 2017-07-29 15:40:54 H=cluster5a.eu.messagelabs.com [216.82.251.230] Operation timed out

    Our Server are new and the IPs are not on an blacklists. Searching on google directed me to this forum. So please can you help me to whitelist or remove our servers from any blackllst.

    These IPs are used by our servers:

    - 138.201.149.13

    - 138.201.149.19

    - 138.201.59.104

    - 138.201.59.105

    We are not sending spam, but I have about 70 legal mails in queue with timeouts from the messagelab-servers.

    If there is an other website for this request, please tell me the link to it.

    Thank you very much.

    Best regards

    0
    1501840444

    0 0
  • 08/20/17--15:32: 553: Message Filtered
  • I need a solution

    Hi there, 

    I am at my wits end. I have been on the phone to Symantec, I have been on live chat, I have read article after article and Symantec seems to make it very difficult to resolve this issue, or even help at all. This is now effecting my business opportunities. I am running an email account through G-Suite hosted at HostGator. I have changed the SPF records to include all from spf.google.com. I have added a DKIM record. I have added a basic SSL to the domain. Hostgator can't help me. Gmail can't help me and Symantec refuse to help me because I don't own their software. 

    The error message is: "553 Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)"

    I have gone to the support page and have tried everything else to fix this with no resolution. 

    I. Check if your sending IP is on any spam lists, search for “spam database lookup”. You are looking for any 3rd party lists that may have received spam from your mail server. If your IP address is on any of these block lists, please make a removal request as soon as possible, once removed please retry sending your mail. - The IP is not on a Spam List

    II. Ensure your mail server is not open relay, search for “Email Open Relay Tester” and choose from any number of testers. - The mail server is not on Open Relay

    III. If your internet line is provided by DSL or Cable that shares IP’s with residential users, please ensure your mail server sends to your ISP’s smart host instead of direct to the internet. This reduces the potential of your email being detected in error as coming from a Trojan infected home user machine. - Happens regardless, Mobile, Work, Home network.

    IV. Ensure the email you are sending does not contain any spam content (i.e. forwarded spam or ‘spamvertised’ URL’s). - Tried without any links, HTML, Plain Text, No attachments, Everything. 

    V. Ensure your mail server is configured correctly. - According to both G-Suite and Hostgator, Yes. 

    VI. Ensure you have no virus infected machines on your network that are being used to send spam through your mail server. - No malware detected by SiteLock or Hostgator

    VII. Ensure you have no exploitable web scripts on your web servers that could be abused to send spam. The most commonly used one is PHP contact scripts which spammers use to abuse the PHP “mail()” function, giving them free reign to send what they want. - Nothing

    VIII. Make sure any ‘opt-in’ newsletters contain an ‘opt-out’ link to be certain users can easily unsubscribe. If the problem persists, please contact the recipient by other means and request that your email address be added to their Symantec Cloud approved senders list. - I don't send newsletters at all. 

    If the problem persists, please contact the recipient by other means and request that your email address be added to their Symantec Cloud approved senders list. Additionally, a legitimate email which has been incorrectly given a verdict of spam can be submitted to Symantec for analysis and filter review. Please review the False Positive submission article to submit a false positive message for analysis. - I have contacted all companies (banks) that I am having issues with and my domain is on their Whitelists and the problem still persists. Furthermore I have submitted multiple false positives with NO response. I have followed the instructions on sending as an attachment but regardless of how I do it, it is still a .eml or .msg file and there is no information anywhere on how to change this. 

    Why is is that no one can tell me WHY this is happening to my emails, Symantec is filtering them so why will they not help me solve the issue? I am whitelisted at the clients end in their symantec admin settings yet my messages still get bounced. Please for the love of god just help me fix it. 

    Full Error Message
    Final-Recipient: rfc822; (Clients Email Address)

    Action: failed

    Status: 5.0.0

    Remote-MTA: dns; cluster8.us.messagelabs.com(216.82.251.39, the server for

     the domain westpac.co.nz.)

    Diagnostic-Code: smtp; 553-Message filtered. Refer to the Troubleshooting page at

     553-http://www.symanteccloud.com/troubleshooting for more

     553 information. (#5.7.1)

    Kind regards,
    Tyler McGrath

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    0 0
  • 08/21/17--08:17: How to submit spam?
  • I need a solution

    We've been seeing an increase in spam mails coming through in the last couple of weeks.
    Is there somewhere I can submit these for analysis?
    Thanks

    0
    1503329173

    0 0

    I need a solution

    Hi,

    When my domain (fontaineinsertion.fr) tries to write mails to the different recipient of this domain (schneider-electric.com). We have the error messages:

    <User1@schneider-electric.com>: connect to
    Cluster3.eu.messagelabs.com [85.158.137.35]: 25: Connection timed out

    <User2@schneider-electric.com>: connect to
    Cluster3.eu.messagelabs.com [194.106.220.35]: 25: Connection refused

    <User3@schneider-electric.com>: host
    Cluster3.eu.messagelabs.com [194.106.220.35] refused to talk to me: 501
    Connection rejected by policy [7.7] 9104, please visit

    If you need more information, contact to me.

    My Server ip 213.246.62.66

    Best regards,

    Charlie ROTH

    0

    0 0
  • 08/22/17--07:45: MessageLabs Delaying Email
  • I need a solution

    Messages to my client are regularly being delayed by about 14 hours by mail1.bemta6.messagelabs.com.

    How do I ensure they are whitelisted so that these lengthy delays do not take place?

    I can provide my client's domain and email address in a PM.

    0

    0 0
  • 08/22/17--09:06: Email Bounceback
  • I need a solution

    There are emails being sent to our domain(@jaycashman.com) from @lockton.com emails. The @jaycashman.com emails can send emails to the @lockton.com emails but the @lockton.com emails can't send emails to the @jaycashman emails.   We are not sure which domain is causing this issue however we are not familiar with messagelabs until they recieved this error.

    They had sent me the following: 

    Delivery has failed to these recipients or groups:

     (*******@jaycashman.com) <mailto:*******@jaycashman.com>
    A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.

    The following organization rejected your message: server-15.tower-168.messagelabs.com.

    If someone could help me get to the bottom of this that would be great. 

    Thank You,

    Sean 

    0

    0 0

    I need a solution

    Hi,

    Can someone help me please?  It seems that emails that are processed through mail1.bemta12.messagelabs.com are not being received by my client.  Other servers like mail1.bemta8.messagelabs.com are routing properly.  My client had an issue where their domain expired and DNS was lost for a few hours but that was corrected 2 days ago.  Is there any way we can check the routing on mail1.bemta12.messagelabs.com and any other servers that might be affected if I provide you the destination domain?

    Many thanks.

    Dante

    0

    0 0

    I do not need a solution (just sharing information)

    Good morning,

    I have a quick question for you. We have an almost instanous response when attempting to send email(s) out the door from messagelabs indicating a block. 

    Can let me know if these ips are being throlled by symantec/message labs?  

    68.168.249.123
    68.168.255.16
    68.168.255.93
    68.168.255.97

    Thank you kindly,

    Terry

    0

    0 0

    I need a solution

    Hi, a bit of an unusual query. Are we able to setup Messagelabs to route mail out only?

    I know we would lose a lot of the functionality, but we would like a spare outgoing gateway. So our MX records still stay the same, and Messagelabs doesnt handle any of that, we just use it for certain outgoing traffic.

    Thanks,

    Nathan

    0

    0 0

    I need a solution

    When we try to deliver messages to some domains we receive messages like "host cluster8.eu.messagelabs.com[85.158.139.35] refused to talk to me: 501 Connection rejected by policy [7.7] 17903, please visit www.messagelabs.com/support for more details about this error message."

    The IP is not listed in any black list. We host a social media service (www.chainels.com) on two distinct but equal servers. One of them seems to be blacklisted (178.79.131.21), the other one is not (178.79.138.164).

    Could you please help us to remove our IP 178.79.131.21 from your blacklist. We are getting reports from clients that they are not receiving our mails.

    Thank you in advance.

    0

    0 0

    I need a solution

    Hello.

    I am Matsumoto, the mail administrator.
    I work for a Japanese company.

    I can't mail to "messagelabs.com". I would like you to investigate.

    --------
    From(SMTP Server):
    52.197.128.153

    --------
    To:
    *.us.messagelabs.com

    --------
    Error example:

    Action: failed
    Status: 4.4.1
    Diagnostic-Code: X-Postfix; connect to
        cluster1.us.messagelabs.com[216.82.251.43]:25: Connection timed out

    Action: failed
    Status: 4.4.1
    Diagnostic-Code: X-Postfix; connect to
        cluster5.us.messagelabs.com[216.82.250.83]:25: Connection timed out

    From cluster1 to cluster?.

    There was no problem at this site.

    http://ipremoval.sms.symantec.com/lookup/

    I think that it is probably blocked.
     

    0

    0 0

    I need a solution

    Hi!

    Our domain is nv.ua, our smtp-server is mx1.nv.ua (91.90.196.19)

    When we try to send email to someone at @chanel-corp.com we receive this message:

    "501 Connection rejected by policy [7.7] 4310, please visit www.messagelabs.com/support for more details about this error message.

    Connection to host lost."

    Please help us to delist our Public IP 91.90.196.19 from your SPAM filter.

    Thanks!

    0

    0 0

    I need a solution

    Hi

    We can no longer it seems send emails to any message lab servers?

    We just get 421 Service Temporarily Unavailable

    Our main server which has issues is on IP 109.200.8.28

    Checked for email volume, SPF and blacklisting all seem clean and correct.

    Can you help in any way?

    Thanks

    0

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