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    I need a solution

    One of our clients receive an error message like this:

    host cluster3.eu.messagelabs.com [85.158.137.35]

        SMTP error from remote mail server after initial connection:

        501 Connection rejected by policy [7.7] 13412, please visit www.messagelabs.com/support for more details about this error message

    I've fill a form last week to whitelist our IP address, but the problem continues.

    I've checked our Ip address agains other RBLS and I don't get any block, I also tried to send a private message to Richard Brittain explaning this issue but the "forum" always returns to me that my message was block with a spam filter.

    Can someone please help with this issue?

    Our Ip address is 185.31.158.175

    I apologize in advance for my English

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    1484647987

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  • 01/16/17--10:03: 553-Error
  • I need a solution

    In the last couple of months some clients of mine haven't been receiveing messages and when we sent our last newsletter out in Jan, our mail provider said a number of emails soft-bounced due to a symanteccloud 553 error. the sending domain is successatschool.org.

    We're not on any spam lists etc and i've submitted an email quite a few days ago with the details, but heard nothing back.

    Could someone please look into this?

    Thanks

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  • 01/16/17--11:10: 553 Message Filtered
  • I need a solution

    On multiple accounts, we are receiving this message from sending to our clients which we have been emailing back and forth for a long time with no problem up until November, 2016.

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain -------- by cluster2.us.messagelabs.com. [216.82.241.243].



    The error that the other server returned was:

    553-Message filtered. Refer to the Troubleshooting page at

    553-http://www.symanteccloud.com/troubleshooting for more

    553 information. (#5.7.1)

    ----

    All clients using messagelabs (symantec) are no longer able to send to us or recieve our mail. We have had to clear up this issue with several clients by contacting their IT departments through other means and personal emails, and having each of them manually whitelist us.

    If you could pinpoint the root cause of this or help in assisting us with having this block removed it would be very helpful, I can send you anything you need. It's very unusual that we've gone from being able to send back and forth for over a year to completely blocked for several clients.

    Thanks,

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    I need a solution

    Hello,

    I have an email system on IP: 93.158.211.31 and 93.158.211.34

    My users and I have been getting some mails returning with: "501 Connection rejected by policy [7.7]"

    The IP's mentioned above are not black listed, implement DKIM. The Symantec's ipremoval tool reports:

    • "The IP address you submitted, 93.158.211.31, does not have a negative reputation and therefore cannot be submitted for investigation."
    • "The IP address you submitted, 93.158.211.34, does not have a negative reputation and therefore cannot be submitted for investigation."

    Could you please check why these addresses are getting blocked?

    Thanks,

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  • 01/18/17--02:25: Diff between PBE E & PBE Z
  • I need a solution

    Hi Guys,

    I just want to know what is the diff between Policy based encryption essential & policy based encryption advance. what features are added in PBE Advance.

    appreicate any help

    thanks in advance.

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  • 01/18/17--13:50: ip removal
  • I need a solution

    Need the following ip removed. It is not listed on any blacklists.

    64.191.166.62

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    0 0

    I need a solution

    Hello,

    We had emails from one of our servers to your network failing with the below errors, but IP is not listed in any of the major spam databases and while testing at http://ipremoval.sms.symantec.com/ it says not listed as well. Can you please provide a solution?

    ===

    H=cluster1.ap.messagelabs.com [117.120.16.147]: SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 6211, please visit www.messagelabs.com/support for more details about this error message.

    ===

     The IP address you submitted, x.x.x.x, does not have a negative reputation and therefore cannot be submitted for investigation.

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    0 0

    I need a solution

    Hello,

    We have emails from our server to your network failing with the below errors. Our IPs doesn't appear to be in any of the major spam database as well. Please review and provide a solution.

    ===

    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    xxxx@xxxx.com
    
        host cluster1.ap.messagelabs.com [117.120.16.147]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 6207, please visit
    www.messagelabs.com/support for more details about this error message.

    ===

    When we try to delist at http://ipremoval.sms.symantec.com/lookup/ , it says 

    The IP address you submitted, x.x.x.x, does not have a negative reputation and therefore cannot be submitted for investigation.
     

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    0 0

    I need a solution

    Hi,

    A client using my server for emails is having issues sending emails to a client using your service. The errors are:

    Connection timed out H=cluster1.eu.messagelabs.com [195.245.230.83]

    SMTP error from remote mail server after RCPT TO:<stook@tektura.com>: 421 Service Temporarily Unavailable

    Can you see if our IP or their ISP IP has been temporarily blacklisted or why their emails are not getting through please??
    server address is 91.146.110.198. 

    the sender address is as follows:
    246.12-30-62.static.virginmediabusiness.co.uk
    Sender IP: 62.30.12.246

    If it is temporary like your error sugests how long will it take to heal itself?
    Thanks in advance for any help/advice it would be much appreciated.

    Kind Regards

    Mark

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    1484908094

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  • 01/20/17--02:00: IP removal
  • I need a solution

    We need removal of 194.78.2.199 - this is an uncompromised ip address.

    Currently we are unable to deliver mail.

    We are on no other blacklist.

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    0 0

    I do not need a solution (just sharing information)

    I have requested removal multiple times from the Symantec IP reputation system.  Never get a response, never get removed.  Our clients are having their email blocked to places that are using Symantec's IP blocklist to filter incoming connections.

    1. We have 2 server IP's, neither one is on any blacklist anywhere.

    2. We are not an open relay.

    3. We use SPF records, only have about 130 email users, and are presenting NO REASON we should be on the negative IP reputation list with Symantec.

    As a last resort I have posted here.  Can we get some kind of action, even if it's somebody saying "this is what we don't like about your server" so we can address the problem and keep the email flowing?

    Thank you.

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  • 01/23/17--07:23: IP Blocked.
  • I need a solution

    Hello,

    I'm getting following bounce back while sending mails.

    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      Ummarah.Javed@britishcouncil.org.pk
        host cluster3.eu.messagelabs.com [85.158.139.3]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 9016, please visitwww.messagelabs.com/support for more details about this error message.Hamza.Salim@britishcouncil.org.pk
        host cluster3.eu.messagelabs.com [85.158.139.3]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 9016, please visitwww.messagelabs.com/support for more details about this error message.
    0

    0 0

    I need a solution

    As posted in the ClientNet Service Alerts, there have been several cases where a Symantec IP address is in the SpamCop list.  

    We have had quite a few internal support cases,  because email is rejected when people send email to partners that use SpamCop.

    Is there a "root cause"  that explains why this is occuring so often recently ?

    What steps can be taken to reduce this problem ?

    It is a real problem for us.

    Thanks

    ================

    0

    0 0

    I need a solution

    Hi,

    I am trying to fix the bad reputation my mail server has. I asked for an investigation multiple times on that web page: http://ipremoval.sms.symantec.com/lookup/ But it apparently has no effect.

    So I wonder how I could clear my reputation. I am quite confident I never sent spam. My server sends very few emails. Only some user registrations for my web site.

    I tried very hard to configure my server well. It is in no blacklist. DNS is well configured. My emails get the best possible score at https://www.mail-tester.com/. I have SPF, DKIM, DMARC, etc.

    IP is 37.187.7.98 (www.crazy-sensei.com)

    Users report that they can't receive their registration email. gmail is OK. I had to contact hotmail so that they stop blocking me. Many other ISPs seem to be blocking me, too.

    I'd appreciate some help.

    Thanks.

    Rémi

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  • 01/24/17--07:07: Blocked IPs
  • I need a solution

    Is it possible that you could check and clear our IPs from the symantec system or maybe forward this message to a collegue that could take care of this.

    We have 2 IP's blocked by the 7.7 policy.
    178.32.77.130 (mail01.manact.net)
    178.32.77.133 (cswd15.cswd.be)

    We are a mail provider for our private customers (mail01.manact.net) and we are also hosting mail's servers in our cloud ( eg. cswd15.cswd.be)
    Our customers can't send their professional emails to their clients and this situation is really critical for us.

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    0 0
  • 01/14/17--06:04: 553-Message filtered
  • I need a solution

    Good morning.

    Starting early January 2017, users in my domain (nevosi.com) have been having extensive trouble both emailing to and receiving email from Symantec Email Security.cloud customers -- primarily cbts.net and cinbell.com domains.  This does not affect all emails, but rather only certain emails such as emails with attachments, replies to emails received from cbts.net/cinbell.com users, and meeting requests.  Failures are met with an 553 rejection (after the message content has been transmitted) similar to the following:
    Remote Server returned '<cluster6.us.messagelabs.com #5.0.0 smtp; 553-Message filtered. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information. (#5.7.1)>'

    This issue started after an issue with the provider who hosts our reverse DNS resulted in no reverse resolution for our network. This reverse DNS issue was rectified a few days, however we continue to have issues sending to/receiving from Symantec Email Security.cloud customers.

    Our MTA is nv-dc2-mail1.nevosi.com/198.187.23.231

    As I stated above, reverse DNS is back in place for this MTAs:
    nv-dc2-mail1.nevosi.com. 523    IN      A       198.187.23.231
    231.23.187.198.in-addr.arpa is an alias for 231.192-26.23.187.198.in-addr.arpa.
    231.192-26.23.187.198.in-addr.arpa domain name pointer nv-dc2-mail1.nevosi.com.

    This MTA's IP addresses is covered by an SPF record that covers nevosi.com which has been in place since 2010:
    nevosi.com.             599     IN      TXT     "v=spf1 mx ip4:198.187.23.192/26 ip4:10.245.0.0/24 ~all"

    I have verified that SPF and DKIM both validate by emailing a Gmail account and clicking "Show Original" for the message which reports the following:
    SPF:    PASS with IP 198.187.23.231
    DKIM:    PASS with domain nevosi.com 

    The Symantec Email Security.cloud IP Reputation Investigation tool (http://ipremoval.sms.symantec.com/lookup/) reports the following:
    "The IP address you submitted, 198.187.23.231, does not have a negative reputation and therefore cannot be submitted for investigation.", and

    I even resorted to spinning up another MTA and attempting to relay messages through it, but those messages are rejected as well, so I have reverted that change and am back to using nv-dc2-mail1.nevosi.com/198.187.23.231.

    Can anyone with Symantec please assist?  I have exhausted all possible avenues as a non-customer; I simply want to be able to send emails to and receive emails from your customers.  I would be most appreciative of any assistance.

    Thank you in advance,
    -jd

    0

    0 0

    I need a solution

    One of our clients receive an error message like this:

    host cluster3.eu.messagelabs.com [85.158.137.35]

        SMTP error from remote mail server after initial connection:

        501 Connection rejected by policy [7.7] 13412, please visit www.messagelabs.com/support for more details about this error message

    I've fill a form last week to whitelist our IP address, but the problem continues.

    I've checked our Ip address agains other RBLS and I don't get any block, I also tried to send a private message to Richard Brittain explaning this issue but the "forum" always returns to me that my message was block with a spam filter.

    Can someone please help with this issue?

    Our Ip address is 185.31.158.175

    I apologize in advance for my English

    0
    1484647987

    0 0
  • 01/16/17--04:51: IP Reputation
  • I need a solution

    Hi some time ago I had problem with a user who used his account to trigger spam email. The fixes have already been made but I'm still listed. I already requested the removal but my IP is still recorded.

    I do not know what to do anymore! Can someone help me?

    0

    0 0
  • 01/16/17--10:03: 553-Error
  • I need a solution

    In the last couple of months some clients of mine haven't been receiveing messages and when we sent our last newsletter out in Jan, our mail provider said a number of emails soft-bounced due to a symanteccloud 553 error. the sending domain is successatschool.org.

    We're not on any spam lists etc and i've submitted an email quite a few days ago with the details, but heard nothing back.

    Could someone please look into this?

    Thanks

    0

    0 0
  • 01/16/17--11:10: 553 Message Filtered
  • I need a solution

    On multiple accounts, we are receiving this message from sending to our clients which we have been emailing back and forth for a long time with no problem up until November, 2016.

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain -------- by cluster2.us.messagelabs.com. [216.82.241.243].



    The error that the other server returned was:

    553-Message filtered. Refer to the Troubleshooting page at

    553-http://www.symanteccloud.com/troubleshooting for more

    553 information. (#5.7.1)

    ----

    All clients using messagelabs (symantec) are no longer able to send to us or recieve our mail. We have had to clear up this issue with several clients by contacting their IT departments through other means and personal emails, and having each of them manually whitelist us.

    If you could pinpoint the root cause of this or help in assisting us with having this block removed it would be very helpful, I can send you anything you need. It's very unusual that we've gone from being able to send back and forth for over a year to completely blocked for several clients.

    Thanks,

    0

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